At a Glance
- Tasks: Provide remote and on-site IT support, tackling desktop issues and network troubleshooting.
- Company: Join KJL Group, a forward-thinking tech company focused on innovative IT solutions.
- Benefits: Enjoy competitive salary, performance bonuses, and 22 days holiday plus bank holidays.
- Other info: Flexible hybrid work environment with great career growth opportunities.
- Why this job: Be part of a dynamic team pushing the boundaries of IT support in the automotive sector.
- Qualifications: Knowledge of Windows 11, Azure, and Microsoft 365; technical certifications are a plus.
The predicted salary is between 31500 - 38500 £ per year.
Location: Basildon, Essex: Flexible / Hybrid (with travel as required)
Type: Full-Time
Salary: Competitive + Performance Bonus + Benefits
Ready to take your IT career to the next level? Join KJL Group, a future-focused tech company (MSP) delivering cutting-edge IT solutions to clients across the UK, with a special focus on the automotive sector. With over 4,000 end users supported and a growing team of 25+ engineers, we’re expanding – and looking for a sharp, motivated Field Support Engineer to join our mission.
What You’ll Do
As a Field Support Engineer, you’ll provide a mix of remote and on-site technical support, handling everything from desktop issues to network troubleshooting and cloud systems management. You’ll work with clients across various industries, using the latest tools and technologies we invest in to help you deliver outstanding support with maximum efficiency.
What You Bring
- Solid knowledge of Windows 11
- Experience with Azure cloud environments
- Active Directory administration & management
- Experience with managing Microsoft Entra & In-Tune
- Strong support for Microsoft 365 and Office apps (Excel, Outlook, Word, PowerPoint)
- Familiarity with networking (TCP/IP, switches, routers)
- Experience with mobile device management (MDM)
- Ideally, one or more technical certifications (e.g., Microsoft, CompTIA, Cisco)
Your Experience
- You’ve been hands-on in IT support and are confident working solo or as part of a team.
- You’re great with clients, comfortable troubleshooting a wide range of issues, and thrive in a dynamic, fast-paced environment.
- Microsoft 365 and cloud technologies
- Networking and infrastructure troubleshooting
- Ability to manage your journey times to client sites
The Package
- Hours: Mon–Fri 08:30–17:00 + optional Sat AM rota (after 6 months)
- Holiday: 22 days + bank holidays
- Bonus: Monthly performance & training-based reward scheme
- Perks: Team socials & events. Vitality Healthcare after 12 months service
- Transport: Own transport needed for the first 3 months (during probation)
While our HQ is in Basildon, Essex, we’re looking for candidates living in or around the home counties who are self-motivated and can work effectively in a Hybrid arrangement. You’ll be part of a supportive, tech-savvy team who love what they do and continuously push the boundaries of innovation in IT support. Excited to grow your career with a team that values people, passion and progress?
Field Support Engineer in Basildon employer: Kevin James Ltd
KJL Group is an exceptional employer that prioritises employee growth and innovation in the tech industry. With a flexible hybrid work model based in Basildon, Essex, employees enjoy competitive salaries, performance bonuses, and a supportive team culture that fosters collaboration and continuous learning. Join us to be part of a dynamic environment where your contributions are valued and rewarded, and where you can thrive in your IT career while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Field Support Engineer in Basildon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Kevin James Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Kevin James Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Kevin James Ltd!
✨Direct Apply to Kevin James Ltd
Let's not forget to apply directly through the Kevin James Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Field Support Engineer in Basildon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Kevin James Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Kevin James Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Kevin James Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
