At a Glance
- Tasks: Lead a team of engineers, ensuring top-notch service and operational excellence.
- Company: Respected materials handling dealership with a strong market reputation.
- Benefits: Competitive salary, performance bonus, company vehicle, and career progression.
- Other info: Dynamic role with opportunities for long-term career growth.
- Why this job: Join a growing business and make a real impact in the materials handling sector.
- Qualifications: Experience in forklift trucks and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
A well-established and highly respected materials handling dealership is looking to recruit an experienced Field Service Manager to lead and develop its mobile engineering operation across the Midlands region. This is a key leadership role within the business, responsible for managing a team of field-based forklift engineers while ensuring exceptional customer service, strong operational performance and profitable aftersales delivery.
The Role
- Take full responsibility for the day-to-day management of the field engineering team, ensuring breakdowns, servicing, inspections and repairs are completed efficiently and to a high standard.
- Manage and support a team of field service engineers.
- Plan engineer workloads and regional coverage.
- Monitor engineer productivity, utilisation and response times.
- Support engineers with technical fault diagnosis and escalations.
- Manage customer relationships and resolve service-related issues.
- Ensure LOLER, health & safety and manufacturer compliance standards are maintained.
- Conduct engineer reviews, coaching and recruitment.
- Work closely with service administration and parts departments.
- Drive aftersales performance, labour recovery and service profitability.
- Carry out customer site visits across warehousing, logistics and industrial accounts.
The Candidate
- Proven experience within forklift trucks, materials handling or related capital equipment sectors.
- Strong background managing mobile engineers or service operations.
- Technical understanding of forklift trucks and associated equipment.
- Commercially aware with strong organisational skills.
- Calm under pressure and capable of managing a fast-paced operation.
- Strong customer-facing and leadership abilities.
- Experience managing KPIs, engineer performance and service delivery.
The Package
- Competitive Base Salary.
- Performance bonus.
- Company vehicle.
- Pension.
- Mobile phone and laptop.
- Long-term career progression within a growing dealership environment.
This is an excellent opportunity for an ambitious service leader looking to join a successful and expanding materials handling business with a strong reputation in the market.
Field Service Manager in Worcester employer: Kevin Edward
Join a well-established materials handling dealership in Birmingham, where you will lead a dedicated team of field engineers in a dynamic and supportive work environment. With a competitive salary, performance bonuses, and opportunities for long-term career progression, this role offers the chance to make a significant impact while enjoying a culture that values exceptional customer service and operational excellence. Embrace the opportunity to grow within a respected company that prioritises employee development and fosters a collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the materials handling industry and let them know you're on the lookout for a Field Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge of forklift trucks and service operations. We want you to be able to showcase your expertise and how you can lead a team effectively, so practice answering common interview questions related to managing mobile engineers and customer relationships.
✨Tip Number 3
Don’t forget to highlight your leadership skills! When chatting with potential employers, share examples of how you've successfully managed teams and improved service delivery. This will show them that you’re not just about the technical stuff but also about driving performance and building strong relationships.
✨Tip Number 4
Apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can give you an edge. Plus, it’s a great way to show your enthusiasm for joining a reputable dealership in the materials handling sector.
We think you need these skills to ace Field Service Manager in Worcester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Manager role. Highlight your experience with forklift trucks and managing mobile engineers, as well as any relevant achievements that showcase your leadership skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your technical understanding of forklift trucks and how you can drive aftersales performance.
Showcase Your Customer Service Skills:Since this role involves managing customer relationships, be sure to include examples of how you've successfully resolved service-related issues in the past. We want to see your strong customer-facing abilities!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Kevin Edward
✨Know Your Stuff
Make sure you brush up on your knowledge of forklift trucks and materials handling. Understand the technical aspects and be ready to discuss how you've managed mobile engineering teams in the past. This will show that you're not just a leader, but also someone who understands the nuts and bolts of the job.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure situations. Think about times when you resolved conflicts or improved team performance. This is your chance to demonstrate your calmness under pressure and your ability to drive results.
✨Customer Service is Key
Be ready to talk about your approach to customer relationships. Share specific instances where you’ve turned a service-related issue into a positive outcome. Highlighting your strong customer-facing abilities will resonate well with the interviewers.
✨Understand the Business
Research the dealership and its position in the market. Familiarise yourself with their values and recent developments. Showing that you understand their business will help you connect your experience to their needs and demonstrate your commercial awareness.
