At a Glance
- Tasks: Lead a team of engineers, ensuring top-notch service and operational excellence.
- Company: Respected materials handling dealership with a strong market reputation.
- Benefits: Competitive salary, performance bonus, company vehicle, and career progression.
- Other info: Dynamic role with opportunities for long-term career growth.
- Why this job: Join a growing business and make a real impact in the materials handling sector.
- Qualifications: Experience in forklift trucks and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
A well-established and highly respected materials handling dealership is looking to recruit an experienced Field Service Manager to lead and develop its mobile engineering operation across the Midlands region. This is a key leadership role within the business, responsible for managing a team of field-based forklift engineers while ensuring exceptional customer service, strong operational performance and profitable aftersales delivery.
The Role
- You will take full responsibility for the day-to-day management of the field engineering team, ensuring breakdowns, servicing, inspections and repairs are completed efficiently and to a high standard.
- Key responsibilities include:
- Managing and supporting a team of field service engineers
- Planning engineer workloads and regional coverage
- Monitoring engineer productivity, utilisation and response times
- Supporting engineers with technical fault diagnosis and escalations
- Managing customer relationships and resolving service-related issues
- Ensuring LOLER, health & safety and manufacturer compliance standards are maintained
- Conducting engineer reviews, coaching and recruitment
- Working closely with service administration and parts departments
- Driving aftersales performance, labour recovery and service profitability
- Carrying out customer site visits across warehousing, logistics and industrial accounts
The Candidate
- Proven experience within forklift trucks, materials handling or related capital equipment sectors
- Strong background managing mobile engineers or service operations
- Technical understanding of forklift trucks and associated equipment
- Commercially aware with strong organisational skills
- Calm under pressure and capable of managing a fast-paced operation
- Strong customer-facing and leadership abilities
- Experience managing KPIs, engineer performance and service delivery
The Package
- Competitive Base Salary
- Performance bonus
- Company vehicle
- Pension
- Mobile phone and laptop
- Long-term career progression within a growing dealership environment
This is an excellent opportunity for an ambitious service leader looking to join a successful and expanding materials handling business with a strong reputation in the market.
Field Service Manager in Sutton Coldfield employer: Kevin Edward
Join a well-established materials handling dealership in Birmingham, where you will lead a dedicated team of field service engineers in a dynamic and supportive work environment. With a competitive salary, performance bonuses, and opportunities for long-term career progression, this role offers not just a job, but a chance to grow within a respected company that values exceptional customer service and operational excellence. Experience a culture that prioritises employee development and fosters strong teamwork, making it an ideal place for ambitious professionals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager in Sutton Coldfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the materials handling industry and let them know you're on the lookout for a Field Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge of forklift trucks and service operations. Be ready to discuss how you've managed teams and improved performance in past roles. We want to see that you can lead with confidence!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've supported engineers and resolved customer issues. Highlighting your calmness under pressure will definitely impress potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let's get you that Field Service Manager position!
We think you need these skills to ace Field Service Manager in Sutton Coldfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in managing mobile engineers and any relevant technical knowledge about forklift trucks. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Field Service Manager role. Share specific examples of how you've successfully managed teams and improved service delivery in the past.
Showcase Your Leadership Skills:Since this role is all about leading a team, make sure to emphasise your leadership abilities. Talk about how you've supported engineers, resolved customer issues, and driven performance in previous roles. We love to see strong leaders!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Kevin Edward
✨Know Your Stuff
Make sure you brush up on your knowledge of forklift trucks and materials handling. Understand the technical aspects and be ready to discuss how you've managed mobile engineering teams in the past. This will show that you're not just a leader, but also someone who understands the nuts and bolts of the operation.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure situations. Think about times when you resolved conflicts or improved team performance. This role is all about managing people, so demonstrating your leadership abilities will be key.
✨Understand Customer Service Excellence
Be ready to talk about your approach to customer relationships and service delivery. Highlight any experiences where you turned a negative situation into a positive outcome for the customer. This will show that you value exceptional service, which is crucial for this position.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to managing engineers or dealing with service issues. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to maintain compliance with health and safety standards.
