At a Glance
- Tasks: Lead a team of engineers, ensuring top-notch service and operational excellence.
- Company: Respected materials handling dealership with a strong market reputation.
- Benefits: Competitive salary, performance bonus, company vehicle, and career progression.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Join a growing business and make a real impact in the materials handling sector.
- Qualifications: Experience in forklift trucks and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
A well-established and highly respected materials handling dealership is looking to recruit an experienced Field Service Manager to lead and develop its mobile engineering operation across the Midlands region. This is a key leadership role within the business, responsible for managing a team of field-based forklift engineers while ensuring exceptional customer service, strong operational performance and profitable aftersales delivery.
The Role
- Take full responsibility for the day-to-day management of the field engineering team, ensuring breakdowns, servicing, inspections and repairs are completed efficiently and to a high standard.
- Manage and support a team of field service engineers.
- Plan engineer workloads and regional coverage.
- Monitor engineer productivity, utilisation and response times.
- Support engineers with technical fault diagnosis and escalations.
- Manage customer relationships and resolve service-related issues.
- Ensure LOLER, health & safety and manufacturer compliance standards are maintained.
- Conduct engineer reviews, coaching and recruitment.
- Work closely with service administration and parts departments.
- Drive aftersales performance, labour recovery and service profitability.
- Carry out customer site visits across warehousing, logistics and industrial accounts.
The Candidate
- Proven experience within forklift trucks, materials handling or related capital equipment sectors.
- Strong background managing mobile engineers or service operations.
- Technical understanding of forklift trucks and associated equipment.
- Commercially aware with strong organisational skills.
- Calm under pressure and capable of managing a fast-paced operation.
- Strong customer-facing and leadership abilities.
- Experience managing KPIs, engineer performance and service delivery.
The Package
- Competitive Base Salary.
- Performance bonus.
- Company vehicle.
- Pension.
- Mobile phone and laptop.
- Long-term career progression within a growing dealership environment.
This is an excellent opportunity for an ambitious service leader looking to join a successful and expanding materials handling business with a strong reputation in the market.
Field Service Manager in Nottingham employer: Kevin Edward
Join a well-established materials handling dealership in Birmingham, where you will lead a dedicated team of field service engineers in a dynamic and supportive work environment. With a competitive salary, performance bonuses, and opportunities for long-term career progression, this role offers the chance to make a significant impact while enjoying a culture that values exceptional customer service and operational excellence. Embrace the opportunity to grow within a respected company that prioritises employee development and fosters a collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the materials handling industry and let them know you're on the lookout for a Field Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge of forklift trucks and service operations. We recommend practising common interview questions related to managing mobile engineers and customer relationships, so you can showcase your expertise with confidence.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that match your skills and experience, and tailor your approach to each company’s culture and mission.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Field Service Manager role. Highlight your background in managing mobile engineers and any relevant technical knowledge about forklift trucks.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed teams and improved service delivery in previous roles.
Showcase Your Leadership Skills:In both your CV and cover letter, emphasise your leadership abilities. We want to see how you've motivated teams, resolved customer issues, and driven performance in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing dealership.
How to prepare for a job interview at Kevin Edward
✨Know Your Stuff
Make sure you brush up on your knowledge of forklift trucks and materials handling. Understand the technical aspects and be ready to discuss how you've managed mobile engineering teams in the past. This will show that you're not just a leader, but also someone who knows the ins and outs of the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams before. Think about specific situations where you improved engineer productivity or resolved customer issues. Being able to demonstrate your leadership style and how it aligns with the company's values will set you apart.
✨Be Customer-Focused
Since this role involves managing customer relationships, be ready to talk about how you've handled service-related issues in the past. Share stories that highlight your ability to maintain strong customer satisfaction while ensuring operational efficiency.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like managing a breakdown or dealing with a dissatisfied customer. Practise your responses to these scenarios, focusing on your problem-solving skills and how you would ensure compliance with health and safety standards.
