At a Glance
- Tasks: Lead a team of engineers, ensuring top-notch service and operational excellence.
- Company: Respected materials handling dealership with a strong market reputation.
- Benefits: Competitive salary, performance bonus, company vehicle, and career progression.
- Other info: Dynamic role with opportunities for long-term career growth.
- Why this job: Join a growing business and make a real impact in the materials handling sector.
- Qualifications: Experience in forklift trucks and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
A well-established and highly respected materials handling dealership is looking to recruit an experienced Field Service Manager to lead and develop its mobile engineering operation across the Midlands region. This is a key leadership role within the business, responsible for managing a team of field-based forklift engineers while ensuring exceptional customer service, strong operational performance and profitable aftersales delivery.
The Role
- Take full responsibility for the day-to-day management of the field engineering team, ensuring breakdowns, servicing, inspections and repairs are completed efficiently and to a high standard.
- Manage and support a team of field service engineers.
- Plan engineer workloads and regional coverage.
- Monitor engineer productivity, utilisation and response times.
- Support engineers with technical fault diagnosis and escalations.
- Manage customer relationships and resolve service-related issues.
- Ensure LOLER, health & safety and manufacturer compliance standards are maintained.
- Conduct engineer reviews, coaching and recruitment.
- Work closely with service administration and parts departments.
- Drive aftersales performance, labour recovery and service profitability.
- Carry out customer site visits across warehousing, logistics and industrial accounts.
The Candidate
- Proven experience within forklift trucks, materials handling or related capital equipment sectors.
- Strong background managing mobile engineers or service operations.
- Technical understanding of forklift trucks and associated equipment.
- Commercially aware with strong organisational skills.
- Calm under pressure and capable of managing a fast-paced operation.
- Strong customer-facing and leadership abilities.
- Experience managing KPIs, engineer performance and service delivery.
The Package
- Competitive Base Salary.
- Performance bonus.
- Company vehicle.
- Pension.
- Mobile phone and laptop.
- Long-term career progression within a growing dealership environment.
This is an excellent opportunity for an ambitious service leader looking to join a successful and expanding materials handling business with a strong reputation in the market.
Field Service Manager in Norwich employer: Kevin Edward
Join a well-established materials handling dealership in Birmingham, where you will lead a dedicated team of field service engineers in a dynamic and supportive work environment. With a competitive salary, performance bonuses, and opportunities for long-term career progression, this role offers the chance to make a significant impact while enjoying a strong focus on employee development and exceptional customer service. Experience a culture that values leadership, technical expertise, and a commitment to excellence in the materials handling sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the materials handling industry and let them know you're on the lookout for a Field Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge of forklift trucks and service operations. We recommend practising common interview questions and scenarios related to managing mobile engineers and customer relationships to show you're the right fit.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that match your skills and experience, and tailor your approach to each one to stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’re the perfect candidate for the Field Service Manager position.
We think you need these skills to ace Field Service Manager in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Manager role. Highlight your experience with forklift trucks and managing mobile engineers, as well as any relevant achievements that showcase your leadership skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your technical understanding of forklift trucks and how you can drive aftersales performance.
Showcase Your Customer Service Skills:Since this role involves managing customer relationships, be sure to include examples of how you've successfully resolved service-related issues in the past. We want to see your strong customer-facing abilities!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Kevin Edward
✨Know Your Stuff
Make sure you brush up on your knowledge of forklift trucks and materials handling. Understand the technical aspects and be ready to discuss how you've managed mobile engineering teams in the past. This will show that you're not just a leader, but also someone who understands the nuts and bolts of the operation.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure situations. Think about times when you resolved conflicts or improved team performance. This role is all about managing people, so demonstrating your leadership abilities will be key.
✨Understand Customer Service Excellence
Be ready to talk about how you've maintained strong customer relationships and resolved service-related issues. Highlight specific instances where your actions led to improved customer satisfaction. This will show that you value customer service as much as operational performance.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to managing engineers or dealing with compliance issues. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will help you demonstrate your readiness for the fast-paced nature of the role.
