At a Glance
- Tasks: Lead a team of engineers, ensuring top-notch service and operational excellence.
- Company: Respected materials handling dealership with a strong market reputation.
- Benefits: Competitive salary, performance bonus, company vehicle, and career progression.
- Other info: Dynamic role with opportunities for long-term career growth.
- Why this job: Join a growing business and make a real impact in the materials handling sector.
- Qualifications: Experience in forklift trucks and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
A well-established and highly respected materials handling dealership is looking to recruit an experienced Field Service Manager to lead and develop its mobile engineering operation across the Midlands region. This is a key leadership role within the business, responsible for managing a team of field-based forklift engineers while ensuring exceptional customer service, strong operational performance and profitable aftersales delivery.
The Role
- Take full responsibility for the day-to-day management of the field engineering team, ensuring breakdowns, servicing, inspections and repairs are completed efficiently and to a high standard.
- Manage and support a team of field service engineers.
- Plan engineer workloads and regional coverage.
- Monitor engineer productivity, utilisation and response times.
- Support engineers with technical fault diagnosis and escalations.
- Manage customer relationships and resolve service-related issues.
- Ensure LOLER, health & safety and manufacturer compliance standards are maintained.
- Conduct engineer reviews, coaching and recruitment.
- Work closely with service administration and parts departments.
- Drive aftersales performance, labour recovery and service profitability.
- Carry out customer site visits across warehousing, logistics and industrial accounts.
The Candidate
- Proven experience within forklift trucks, materials handling or related capital equipment sectors.
- Strong background managing mobile engineers or service operations.
- Technical understanding of forklift trucks and associated equipment.
- Commercially aware with strong organisational skills.
- Calm under pressure and capable of managing a fast-paced operation.
- Strong customer-facing and leadership abilities.
- Experience managing KPIs, engineer performance and service delivery.
The Package
- Competitive Base Salary.
- Performance bonus.
- Company vehicle.
- Pension.
- Mobile phone and laptop.
- Long-term career progression within a growing dealership environment.
This is an excellent opportunity for an ambitious service leader looking to join a successful and expanding materials handling business with a strong reputation in the market.
Field Service Manager in Newport employer: Kevin Edward
Join a well-established materials handling dealership in Birmingham, where you will lead a dedicated team of field service engineers in a dynamic and supportive work environment. With a competitive salary, performance bonuses, and opportunities for long-term career progression, this role offers the chance to make a significant impact while enjoying a strong focus on employee development and exceptional customer service. Experience a culture that values leadership, technical expertise, and a commitment to excellence in the materials handling sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the materials handling industry and let them know you're on the lookout for a Field Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge of forklift trucks and service operations. We want you to be able to showcase your expertise and how you can lead a team effectively, so practice answering common interview questions related to managing mobile engineers and customer relationships.
✨Tip Number 3
Don’t forget to highlight your leadership skills! When chatting with potential employers, share examples of how you've successfully managed teams and improved service delivery. This will show them that you’re not just about the technical stuff but also about driving performance and building strong relationships.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We’re always looking for talented individuals like you, and applying directly can help us see your application faster. Plus, it shows your enthusiasm for joining our team!
We think you need these skills to ace Field Service Manager in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Field Service Manager role. Highlight your background in managing mobile engineers and any relevant technical knowledge about forklift trucks or materials handling.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed teams and improved service delivery in previous roles.
Showcase Your Leadership Skills:In both your CV and cover letter, emphasise your leadership abilities. We want to see how you've motivated teams, resolved customer issues, and driven performance in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing dealership.
How to prepare for a job interview at Kevin Edward
✨Know Your Stuff
Make sure you brush up on your knowledge of forklift trucks and materials handling. Understand the technical aspects and be ready to discuss how you've managed mobile engineering teams in the past. This will show that you're not just a leader, but also someone who understands the ins and outs of the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams before. Think about specific situations where you resolved conflicts, improved performance, or coached engineers. This is your chance to demonstrate your leadership style and how it aligns with the company's values.
✨Be Customer-Focused
Since customer relationships are key in this role, come prepared with examples of how you've handled service-related issues in the past. Highlight your ability to maintain strong customer satisfaction while managing operational challenges. This will show that you can balance both customer needs and business goals.
✨Understand the Metrics
Familiarise yourself with KPIs related to field service management. Be ready to discuss how you've monitored engineer productivity and service delivery in previous roles. Showing that you can analyse data and make informed decisions will set you apart as a candidate who can drive aftersales performance.
