At a Glance
- Tasks: Lead and develop a dynamic engineering operation in materials handling.
- Company: A leading materials handling business with a focus on customer satisfaction.
- Benefits: Competitive salary, performance bonus, company vehicle, and ongoing training.
- Other info: Great career development opportunities in a fast-paced environment.
- Why this job: Join a growing organisation and make a real impact in the industry.
- Qualifications: Experience in service management and strong leadership skills required.
The predicted salary is between 50000 - 50000 £ per year.
A leading materials handling business is looking to appoint an experienced Service Manager to lead and develop its engineering operation from its Hinckley depot. This is an excellent opportunity for a proven service leader from the forklift truck, materials handling, plant, powered access or construction equipment sector who thrives in a fast-paced environment and enjoys getting the best from people.
The Role
Reporting into senior management, you will take full responsibility for the service operation, ensuring the highest levels of customer satisfaction, engineer productivity and commercial performance. Key responsibilities include:
- Managing a team of field service engineers and workshop engineers
- Driving engineer utilisation, efficiency and first-time fix rates
- Ensuring all service and maintenance activities are completed safely and on time
- Managing customer relationships and resolving technical escalations
- Monitoring service KPIs, profitability and departmental performance
- Working closely with parts, sales and operations teams to deliver exceptional customer service
- Supporting engineer development through coaching, training and performance management
- Ensuring compliance with health & safety and industry regulations
- Managing service schedules, workloads and resource planning
The Candidate
To be successful in this role, you will ideally have:
- Previous experience as a Service Manager, Regional Service Manager, Engineering Manager or Workshop Manager
- Strong leadership experience within materials handling, forklift trucks, plant hire, powered access, agricultural machinery or a related engineering sector
- Excellent organisational and communication skills
- Commercial awareness with the ability to drive service revenue and profitability
- A customer-focused approach and a passion for delivering operational excellence
- The ability to motivate, develop and lead high-performing teams
What's on Offer
- Competitive basic salary
- Performance-related bonus
- Company vehicle or allowance
- Pension scheme
- Life assurance
- Ongoing training and career development
- Opportunity to join a successful and growing organisation with genuine long-term prospects
If you're an ambitious service leader looking for your next challenge within the materials handling industry, we'd love to hear from you.
Service Manager in Leicester employer: Kevin Edward
Join a leading materials handling business in Hinckley, where your expertise as a Service Manager will be valued and rewarded. With a competitive salary, performance-related bonuses, and a strong focus on employee development, you'll thrive in a supportive work culture that prioritises safety and operational excellence. This role offers the chance to lead a dynamic team while enjoying long-term career prospects in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Leicester
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Manager at Kevin Edward!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Kevin Edward or be willing to refer you for that Service Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Kevin Edward who’s on the lookout for their next Service Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Manager role at Kevin Edward!
We think you need these skills to ace Service Manager in Leicester
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Kevin Edward. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Kevin Edward
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Kevin Edward. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
