At a Glance
- Tasks: Lead a team of engineers, ensuring top-notch service and operational excellence.
- Company: Respected materials handling dealership with a strong market reputation.
- Benefits: Competitive salary, performance bonus, company vehicle, and career progression.
- Other info: Dynamic role with opportunities for long-term career growth.
- Why this job: Join a growing business and make a real impact in the materials handling sector.
- Qualifications: Experience in forklift trucks and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
A well-established and highly respected materials handling dealership is looking to recruit an experienced Field Service Manager to lead and develop its mobile engineering operation across the Midlands region. This is a key leadership role within the business, responsible for managing a team of field-based forklift engineers while ensuring exceptional customer service, strong operational performance and profitable aftersales delivery.
The Role
- Take full responsibility for the day-to-day management of the field engineering team, ensuring breakdowns, servicing, inspections and repairs are completed efficiently and to a high standard.
- Manage and support a team of field service engineers.
- Plan engineer workloads and regional coverage.
- Monitor engineer productivity, utilisation and response times.
- Support engineers with technical fault diagnosis and escalations.
- Manage customer relationships and resolve service-related issues.
- Ensure LOLER, health & safety and manufacturer compliance standards are maintained.
- Conduct engineer reviews, coaching and recruitment.
- Work closely with service administration and parts departments.
- Drive aftersales performance, labour recovery and service profitability.
- Carry out customer site visits across warehousing, logistics and industrial accounts.
The Candidate
- Proven experience within forklift trucks, materials handling or related capital equipment sectors.
- Strong background managing mobile engineers or service operations.
- Technical understanding of forklift trucks and associated equipment.
- Commercially aware with strong organisational skills.
- Calm under pressure and capable of managing a fast-paced operation.
- Strong customer-facing and leadership abilities.
- Experience managing KPIs, engineer performance and service delivery.
The Package
- Competitive Base Salary.
- Performance bonus.
- Company vehicle.
- Pension.
- Mobile phone and laptop.
- Long-term career progression within a growing dealership environment.
This is an excellent opportunity for an ambitious service leader looking to join a successful and expanding materials handling business with a strong reputation in the market.
Field Service Manager in Aberdeen employer: Kevin Edward
Join a well-established materials handling dealership in Birmingham, where you will lead a dedicated team of field service engineers in a dynamic and supportive work environment. With a competitive salary, performance bonuses, and opportunities for long-term career progression, this role offers the chance to make a significant impact while enjoying a strong focus on employee development and exceptional customer service. Experience a culture that values leadership, technical expertise, and a commitment to excellence in the materials handling sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to your connections in the materials handling industry and let them know you're on the lookout for a Field Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge of forklift trucks and service operations. We want you to be able to showcase your expertise and how you can lead a team effectively, so practice answering common interview questions related to managing mobile engineers and customer relationships.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind with the hiring manager. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Apply through our website for the best chance at landing that Field Service Manager position. We’re always looking for talented individuals like you, and applying directly can help us see your application faster. Let’s get you into that dream job!
We think you need these skills to ace Field Service Manager in Aberdeen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Manager role. Highlight your experience with forklift trucks and managing mobile engineers, as well as any relevant achievements that showcase your leadership skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the job description and show us your passion for customer service and operational excellence.
Showcase Your Technical Knowledge:Since this role requires a technical understanding of forklift trucks, don’t shy away from mentioning any relevant qualifications or experiences. We want to see how you can support our engineers with fault diagnosis and compliance standards.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Kevin Edward
✨Know Your Stuff
Make sure you brush up on your knowledge of forklift trucks and materials handling. Understand the technical aspects and be ready to discuss how you've managed mobile engineering teams in the past. This will show that you're not just a leader, but also someone who knows the ins and outs of the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams before. Think about specific situations where you resolved conflicts, improved performance, or coached engineers. This will help demonstrate your leadership abilities and how you can drive a team towards success.
✨Customer Service is Key
Be ready to talk about your approach to customer relationships. Share instances where you've turned around a difficult situation or improved service delivery. Highlighting your customer-facing skills will show that you understand the importance of exceptional service in this role.
✨Get Familiar with KPIs
Understand the key performance indicators relevant to the role. Be prepared to discuss how you've monitored and improved engineer productivity and service delivery in previous positions. This will illustrate your commercial awareness and ability to manage a fast-paced operation effectively.
