At a Glance
- Tasks: Lead and develop a team of engineers in a fast-paced service environment.
- Company: A leading materials handling business with a focus on customer satisfaction.
- Benefits: Competitive salary, bonus, and comprehensive company benefits.
- Other info: Opportunity for career growth and development in a dynamic team.
- Why this job: Make a real impact by driving performance and ensuring exceptional service.
- Qualifications: Experience in service management within materials handling or related sectors.
The predicted salary is between 40000 - 50000 £ per year.
A leading materials handling business is looking to appoint an experienced Service Manager to lead and develop its engineering operation from its Hinckley depot. This is an excellent opportunity for a proven service leader from the forklift truck, materials handling, plant, powered access or construction equipment sector who thrives in a fast-paced environment and enjoys getting the best from people.
The Role
Reporting into senior management, you will take full responsibility for the service operation, ensuring the highest levels of customer satisfaction, engineer productivity and commercial performance.
Key responsibilities include:
- Managing a team of field service engineers and workshop engineers
- Driving engineer utilisation, efficiency and first-time fix rates
- Ensuring all service and maintenance activities are completed safely and on time
- Managing customer relationships and resolving technical escalations
- Monitoring service KPIs, profitability and departmental performance
- Working closely with parts, sales and operations teams to deliver exceptional customer service
- Supporting engineer development through coaching, training and performance management
Service Manager employer: Kevin Edward Consultancy
Join a leading materials handling business in Hinckley, where we prioritise employee growth and development within a dynamic work culture. As a Service Manager, you will benefit from competitive salary packages, bonuses, and comprehensive company benefits, all while working in an environment that values teamwork and customer satisfaction. Our commitment to your professional advancement ensures that you will thrive as you lead a dedicated team of engineers in delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the materials handling or construction equipment sectors. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Manager role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and leadership skills. We want you to showcase how you can drive engineer productivity and customer satisfaction. Practice common interview questions and think about how you can demonstrate your experience in managing teams.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from the conversation to keep you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications with us!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and improving service operations, especially in materials handling or similar sectors. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the role. Share specific examples of how you've driven engineer productivity and customer satisfaction in previous roles. We love a good story!
Showcase Your Leadership Skills:As a Service Manager, leadership is key. In your application, make sure to highlight your experience in coaching and developing teams. We want to know how you’ve motivated others and improved performance in a fast-paced environment.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Kevin Edward Consultancy
✨Know Your Stuff
Make sure you brush up on your knowledge of materials handling and the specific equipment relevant to the role. Familiarise yourself with common issues in the industry and be ready to discuss how you've tackled similar challenges in the past.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed your team in previous roles. Think about specific situations where you improved engineer productivity or resolved conflicts.
✨Customer Focus is Key
This role is all about ensuring customer satisfaction. Be ready to share stories that highlight your ability to manage customer relationships and resolve technical escalations. Show them you understand the importance of keeping clients happy!
✨Understand the Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to service operations. Be prepared to discuss how you've monitored and improved these metrics in your previous roles, such as first-time fix rates and engineer utilisation.
