At a Glance
- Tasks: Handle customer enquiries and arrange vehicle rentals with a focus on excellent service.
- Company: Established vehicle rental business in Leeds with a supportive culture.
- Benefits: £28,000 salary plus monthly bonus and career development opportunities.
- Other info: Ideal for those seeking growth in a dynamic environment.
- Why this job: Join a fast-paced team and build strong relationships with corporate customers.
- Qualifications: Confident communication skills and a positive, organised attitude.
We’re looking for a confident, energetic Corporate Reservations Agent to join an established and growing vehicle rental business in Leeds. Working within the central reservations team, you’ll handle corporate customer enquiries, arrange vehicle rentals and maximise every booking opportunity while delivering excellent customer service.
The Role
- Handle inbound calls and email enquiries
- Arrange and confirm vehicle rental bookings
- Understand customer needs and offer the right solution
- Follow up enquiries and make proactive outbound calls
- Build strong relationships with corporate customers
- Work closely with branches to fulfil bookings
- Identify additional sales opportunities
- Work towards service and conversion targets
About You
You’ll be positive, organised, commercially aware and confident speaking with customers. Experience within vehicle rental, car hire, automotive, equipment hire, reservations, hire desk, internal sales or customer service would be ideal. Rental or automotive experience is desirable but not essential.
What’s On Offer?
£28,000 basic + Monthly Bonus. A great opportunity to join an established business offering a fast-paced, supportive environment and genuine career development. Interested? Apply today for a confidential conversation.
Reservations Agent in Leeds employer: Kevin Edward Associates
As a Depot Manager in Portsmouth, you will join a dynamic and supportive work culture that values leadership and operational excellence. The company offers competitive salaries, performance-related bonuses, and generous benefits, including ongoing training and career progression opportunities. With the autonomy to lead a high-performing team and influence business growth, this role provides a meaningful opportunity to make a significant impact within a successful organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kevin Edward Associates. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kevin Edward Associates before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reservations Agent in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kevin Edward Associates:Your cover letter is your chance to shine! Tell us why you want to work at Kevin Edward Associates specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kevin Edward Associates!
How to prepare for a job interview at Kevin Edward Associates
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
