At a Glance
- Tasks: Coordinate equipment hires and manage logistics for a busy depot.
- Company: Established equipment rental business with a supportive team culture.
- Benefits: Competitive salary, stable hours, and long-term career prospects.
- Other info: Join a growing business and enjoy a dynamic work environment.
- Why this job: Be the central point of contact and make a real impact on customer service.
- Qualifications: Experience in logistics, customer service, and strong organisational skills.
A well-established and growing equipment rental business is looking to recruit an organised and customer-focused Hire Desk Controller / Logistics Planner to join its busy depot operation in Hamilton. This is a pivotal role within the business, responsible for coordinating equipment hires, planning transport movements and ensuring customers receive a first-class service from enquiry through to off-hire.
The Role
Working from the depot, you will act as the central point of contact for customers, drivers and operational teams, ensuring equipment is delivered and collected efficiently while maximising fleet utilisation.
Key responsibilities include:
- Managing incoming hire enquiries and processing bookings
- Scheduling deliveries and collections across the region
- Planning driver routes and coordinating transport logistics
- Liaising with customers regarding availability, delivery times and off-hires
- Producing hire documentation, contracts and associated paperwork
- Monitoring equipment availability and fleet utilisation
- Working closely with depot, workshop and transport teams
- Resolving customer queries in a professional and timely manner
- Maintaining accurate records on internal systems
- Supporting the wider depot operation to ensure exceptional customer service
The Candidate
We are interested in speaking with candidates who have experience in:
- Equipment rental, plant hire, tool hire, powered access, welfare, accommodation or a similar industry
- Hire desk, service coordination, transport planning or logistics administration roles
- Managing multiple tasks within a fast-paced environment
- Delivering excellent customer service
- Strong communication and organisational skills
- Good IT literacy and experience using scheduling or hire management systems
What's on Offer
- Competitive salary
- Stable Monday to Friday working hours
- Established and supportive team environment
- Long-term career prospects within a growing business
- Opportunity to play a key role in a successful depot operation
If you’re a proactive and organised individual who enjoys coordinating people, equipment and logistics, we’d love to hear from you.
Hire Desk Controller employer: Kevin Edward Associates
Join a well-established and growing equipment rental business in Hamilton, where you will be part of a supportive team that values your contributions. With a focus on customer service and operational excellence, this role offers competitive salary and benefits, stable working hours, and long-term career prospects in a dynamic environment. Embrace the opportunity to develop your skills and make a meaningful impact within a thriving depot operation.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller
✨Tip Number 1
Network like a pro! Reach out to people in the equipment rental and logistics industry. Attend local events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to hire desk roles. Think about your past experiences and how they relate to managing enquiries and coordinating logistics. We want you to shine!
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed multiple tasks in fast-paced environments. This will demonstrate your ability to handle the demands of a Hire Desk Controller.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in equipment rental or logistics. We want to see how your skills match the role of Hire Desk Controller, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to managing hire enquiries and delivering excellent customer service.
Show Off Your Organisational Skills:In your application, give examples of how you've successfully managed multiple tasks in a fast-paced environment. We love candidates who can juggle responsibilities while keeping everything running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Kevin Edward Associates
✨Know Your Stuff
Before the interview, make sure you understand the equipment rental industry and the specific role of a Hire Desk Controller. Brush up on logistics planning, customer service principles, and any relevant software tools. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role involves managing multiple tasks and coordinating logistics, be prepared to discuss your organisational strategies. Think of examples from your past experiences where you successfully juggled various responsibilities or improved processes. This will demonstrate your ability to thrive in a fast-paced environment.
✨Customer Service is Key
Highlight your experience in delivering excellent customer service. Prepare to share specific instances where you resolved customer queries or went above and beyond to ensure satisfaction. This will show that you understand the importance of customer focus in this role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or future projects. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you. Plus, it keeps the conversation flowing!
