At a Glance
- Tasks: Lead and develop a dynamic engineering operation in materials handling.
- Company: A leading materials handling business with a focus on customer satisfaction.
- Benefits: Competitive salary, performance bonus, company vehicle, and ongoing training.
- Other info: Great career development opportunities in a fast-paced environment.
- Why this job: Join a growing organisation and make a real impact in the industry.
- Qualifications: Experience in service management and strong leadership skills required.
A leading materials handling business is looking to appoint an experienced Service Manager to lead and develop its engineering operation from its Hinckley depot. This is an excellent opportunity for a proven service leader from the forklift truck, materials handling, plant, powered access or construction equipment sector who thrives in a fast-paced environment and enjoys getting the best from people.
The Role
Reporting into senior management, you will take full responsibility for the service operation, ensuring the highest levels of customer satisfaction, engineer productivity and commercial performance. Key responsibilities include:
- Managing a team of field service engineers and workshop engineers
- Driving engineer utilisation, efficiency and first-time fix rates
- Ensuring all service and maintenance activities are completed safely and on time
- Managing customer relationships and resolving technical escalations
- Monitoring service KPIs, profitability and departmental performance
- Working closely with parts, sales and operations teams to deliver exceptional customer service
- Supporting engineer development through coaching, training and performance management
- Ensuring compliance with health & safety and industry regulations
- Managing service schedules, workloads and resource planning
The Candidate
To be successful in this role, you will ideally have:
- Previous experience as a Service Manager, Regional Service Manager, Engineering Manager or Workshop Manager
- Strong leadership experience within materials handling, forklift trucks, plant hire, powered access, agricultural machinery or a related engineering sector
- Excellent organisational and communication skills
- Commercial awareness with the ability to drive service revenue and profitability
- A customer-focused approach and a passion for delivering operational excellence
- The ability to motivate, develop and lead high-performing teams
What’s on Offer
- Competitive basic salary
- Performance-related bonus
- Company vehicle or allowance
- Pension scheme
- Life assurance
- Ongoing training and career development
- Opportunity to join a successful and growing organisation with genuine long-term prospects
If you’re an ambitious service leader looking for your next challenge within the materials handling industry, we’d love to hear from you.
Service Manager in Hinckley employer: Kevin Edward Associates
Join a leading materials handling business in Hinckley, where your expertise as a Service Manager will be valued and nurtured. With a competitive salary, performance-related bonuses, and a strong focus on employee development, you'll thrive in a supportive work culture that prioritises customer satisfaction and operational excellence. This role offers the chance to lead a dynamic team while enjoying long-term career prospects in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Hinckley
✨Tip Number 1
Network like a pro! Reach out to your connections in the materials handling sector and let them know you're on the lookout for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its competitors. Understand their service operations and think about how your experience can help them improve customer satisfaction and engineer productivity. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams, resolved conflicts, and driven performance in previous roles. Highlighting your ability to lead high-performing teams will make you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and get to know you better. Plus, it’s a great way to ensure your CV lands directly in the right hands.
We think you need these skills to ace Service Manager in Hinckley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and driving performance in the materials handling or related sectors. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your leadership experience can benefit our team. Keep it engaging and relevant to the job description.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved engineer productivity or customer satisfaction in previous roles. Numbers and results speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Kevin Edward Associates
✨Know Your Stuff
Make sure you brush up on your knowledge of materials handling and the specific equipment relevant to the role. Familiarise yourself with the latest trends in the industry, as well as any technical aspects that might come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved performance. This will demonstrate your ability to manage and develop engineers effectively.
✨Customer Focus is Key
Be ready to discuss how you've handled customer relationships and resolved issues in previous roles. Highlight your customer-focused approach and how it has contributed to operational excellence and service revenue.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might want to ask about their current challenges in service operations or how they measure success in this position.
