At a Glance
- Tasks: Coordinate equipment hires and plan transport logistics for a busy depot.
- Company: Established equipment rental business with a supportive team environment.
- Benefits: Competitive salary, stable hours, and long-term career prospects.
- Other info: Dynamic role with opportunities for career growth in a fast-paced environment.
- Why this job: Join a growing company and play a key role in delivering excellent customer service.
- Qualifications: Experience in equipment rental or logistics, strong communication skills, and good IT literacy.
The predicted salary is between 30000 - 40000 £ per year.
A well-established and growing equipment rental business is looking to recruit an organised and customer‑focused Hire Desk Controller / Logistics Planner to join its busy depot operation in Hamilton. This is a pivotal role within the business, responsible for coordinating equipment hires, planning transport movements and ensuring customers receive a first‑class service from enquiry through to off‑hire.
The Role
- Working from the depot, you will act as the central point of contact for customers, drivers and operational teams, ensuring equipment is delivered and collected efficiently while maximising fleet utilisation.
Key Responsibilities
- Managing incoming hire enquiries and processing bookings
- Scheduling deliveries and collections across the region
- Planning driver routes and coordinating transport logistics
- Liaising with customers regarding availability, delivery times and off‑hires
- Producing hire documentation, contracts and associated paperwork
- Monitoring equipment availability and fleet utilisation
- Working closely with depot, workshop and transport teams
- Resolving customer queries in a professional and timely manner
- Maintaining accurate records on internal systems
- Supporting the wider depot operation to ensure exceptional customer service
The Candidate
We are interested in speaking with candidates who have experience in:
- Equipment rental, plant hire, tool hire, powered access, welfare, accommodation or a similar industry
- Hire desk, service coordination, transport planning or logistics administration roles
- Managing multiple tasks within a fast‑paced environment
- Delivering excellent customer service
- Strong communication and organisational skills
- Good IT literacy and experience using scheduling or hire management systems
What's on Offer
- Competitive salary
- Stable Monday to Friday working hours
- Established and supportive team environment
- Long‑term career prospects within a growing business
- Opportunity to play a key role in a successful depot operation
If you're a proactive and organised individual who enjoys coordinating people, equipment and logistics, we'd love to hear from you.
Hire Desk Controller in Hamilton employer: Kevin Edward Associates
Join a well-established and growing equipment rental business in Hamilton, where you will thrive in a supportive team environment that values your contributions. With competitive salaries, stable Monday to Friday hours, and long-term career prospects, this role as a Hire Desk Controller offers you the chance to play a pivotal part in delivering exceptional customer service while coordinating logistics efficiently. Embrace the opportunity for personal and professional growth in a dynamic workplace that prioritises employee development and satisfaction.
