At a Glance
- Tasks: Lead a team of engineers, ensuring top-notch service and operational excellence.
- Company: Respected materials handling dealership with a focus on growth and innovation.
- Benefits: Competitive salary, performance bonus, company vehicle, and career progression.
- Other info: Fast-paced environment with opportunities for long-term career growth.
- Why this job: Join a dynamic team and make a real impact in the materials handling industry.
- Qualifications: Experience in forklift trucks and strong leadership skills required.
A well-established and highly respected materials handling dealership is looking to recruit an experienced Field Service Manager to lead and develop its mobile engineering operation across the Midlands region. This is a key leadership role within the business, responsible for managing a team of field-based forklift engineers while ensuring exceptional customer service, strong operational performance and profitable aftersales delivery.
The Role
- Take full responsibility for the day-to-day management of the field engineering team, ensuring breakdowns, servicing, inspections and repairs are completed efficiently and to a high standard.
- Managing and supporting a team of field service engineers.
- Planning engineer workloads and regional coverage.
- Monitoring engineer productivity, utilisation and response times.
- Supporting engineers with technical fault diagnosis and escalations.
- Managing customer relationships and resolving service-related issues.
- Ensuring LOLER, health & safety and manufacturer compliance standards are maintained.
- Conducting engineer reviews, coaching and recruitment.
- Working closely with service administration and parts departments.
- Driving aftersales performance, labour recovery and service profitability.
- Carrying out customer site visits across warehousing, logistics and industrial accounts.
The Candidate
- Proven experience within forklift trucks, materials handling or related capital equipment sectors.
- Strong background managing mobile engineers or service operations.
- Technical understanding of forklift trucks and associated equipment.
- Commercially aware with strong organisational skills.
- Calm under pressure and capable of managing a fast-paced operation.
- Strong customer-facing and leadership abilities.
- Experience managing KPIs, engineer performance and service delivery.
The Package
- £40,000 - £50,000 basic salary.
- Performance bonus.
- Company vehicle.
- Pension.
- Mobile phone and laptop.
- Long-term career progression within a growing dealership environment.
This is an excellent opportunity for an ambitious service leader looking to join a successful and expanding materials handling business with a strong reputation in the market.
Field Service Manager employer: Kevin Edward Associates
Join a well-established materials handling dealership in Birmingham, where you will lead a dedicated team of field engineers in a dynamic and supportive work environment. With a focus on exceptional customer service and operational excellence, the company offers competitive salaries, performance bonuses, and opportunities for long-term career progression, making it an ideal place for ambitious professionals seeking meaningful employment in the materials handling sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the materials handling industry and let them know you're on the lookout for a Field Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge of forklift trucks and service operations. Be ready to discuss how you've managed teams and improved performance in past roles. We want you to shine!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've supported engineers and resolved customer issues. This will demonstrate your ability to manage a fast-paced operation effectively.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Field Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in managing mobile engineers and any relevant technical knowledge about forklift trucks. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Field Service Manager role. Share specific examples of how you've successfully managed teams and improved service delivery in the past. Let us know what makes you tick!
Showcase Your Leadership Skills:Since this role is all about leading a team, make sure to emphasise your leadership abilities. Talk about how you've coached and developed engineers, managed performance, and resolved customer issues. We love seeing strong leaders in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our fantastic team at StudySmarter!
How to prepare for a job interview at Kevin Edward Associates
✨Know Your Stuff
Make sure you brush up on your knowledge of forklift trucks and materials handling. Understand the technical aspects and be ready to discuss how you've managed mobile engineering teams in the past. This will show that you're not just a leader, but also someone who understands the nuts and bolts of the job.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams before. Think about specific situations where you resolved conflicts, improved performance, or coached engineers. This is your chance to demonstrate your leadership style and how it aligns with the company's values.
✨Customer Service is Key
Since this role involves managing customer relationships, be ready to talk about how you've handled service-related issues in the past. Share stories that highlight your ability to maintain high customer satisfaction while ensuring operational efficiency.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing breakdowns or planning workloads. Think through your approach to these scenarios beforehand, as it will help you articulate your thought process clearly during the interview.
