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- Tasks: Provide top-notch technical support and help colleagues use technology effectively.
- Company: Join Honeycomb Group, a supportive team focused on making a difference.
- Benefits: Competitive salary, permanent contract, and opportunities for professional growth.
- Why this job: Make an impact by helping others with their tech challenges every day.
- Qualifications: Experience in customer service and ICT support, plus a passion for problem-solving.
- Other info: Dynamic role with the chance to learn and grow in a friendly environment.
The predicted salary is between 28000 - 28000 £ per year.
Salary: £28,195.80 a year
Location: Stoke on Trent
Hours per week: 35
Contract type: Permanent
We’re looking for someone to provide technical support for Honeycomb Group's ICT systems, giving great customer service and helping everyone to use technology effectively.
Responsibilities:
- Providing excellent customer service on the ICT service desk, providing first and second line support.
- Making sure incident tickets are logged, triaged and resolved within agreed service level targets.
- Setting up and maintaining mobile equipment.
- Supporting the whole ICT team with administrative duties.
- Providing ICT learning sessions for staff.
- Setting up new users and administering user permissions and security.
- Working with various teams and colleagues to determine specific issues and support smarter ways of working.
- Administering and maintaining the asset and software licence register.
Qualifications:
- Some experience in a customer service role and an ICT support environment.
- Relevant qualification in computing or ICT.
- Good working knowledge of Microsoft systems.
- Ability to solve problems using own initiative and prioritise work to meet deadlines.
- Great communication skills.
- Someone compassionate and supportive, and happy to help no matter how big or small the problem is.
- UK Driving License and full access to a vehicle is essential.
- DBS Check required.
Help us to make sure everyone in our region has access to a happy home. APPLY NOW! We will be interviewing as we go so might close the application process early if we find the right person.
ICT Service Desk Analyst in Stoke-on-Trent employer: Kevin Cheston Consulting
Contact Detail:
Kevin Cheston Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk Analyst in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research Honeycomb Group and their ICT systems. Understanding their values and how they operate will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent support, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Brush up on your technical knowledge! Make sure you're comfortable with Microsoft systems and can talk confidently about troubleshooting common issues. This will help you stand out as a candidate who knows their stuff.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re interviewing as we go, so the sooner you apply, the better your chances!
We think you need these skills to ace ICT Service Desk Analyst in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and ICT support. We want to see how you've solved problems and helped others, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about providing great customer service and how your skills align with the role. Keep it friendly and professional.
Show Off Your Technical Skills: Since we’re looking for someone with a good working knowledge of Microsoft systems, make sure to mention any relevant qualifications or experiences. We love seeing how you’ve used tech to make life easier for others!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we’re reviewing applications as they come in, so get yours in early!
How to prepare for a job interview at Kevin Cheston Consulting
✨Know Your Tech
Brush up on your knowledge of Microsoft systems and any relevant ICT tools. Be ready to discuss your experience with these technologies, as well as how you've used them to solve problems in the past.
✨Customer Service is Key
Since this role involves providing excellent customer service, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to showcase your compassionate and supportive nature.
✨Show Your Problem-Solving Skills
Be prepared to discuss specific instances where you've used your initiative to resolve issues. Think about how you prioritised tasks and met deadlines, as this will demonstrate your ability to handle the demands of the role.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics and the types of challenges they face. This shows your interest in the role and helps you understand how you can contribute to smarter ways of working within the ICT team.