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- Tasks: Lead a team to provide vital support for those affected by domestic abuse.
- Company: Join a dedicated organisation making a real difference in the community.
- Benefits: Fixed-term contract, competitive salary, and opportunities for professional development.
- Why this job: Be a key player in transforming lives and advocating for vulnerable individuals.
- Qualifications: IDVA qualification or willingness to train, plus experience in domestic violence support.
- Other info: Dynamic role with a focus on teamwork and impactful service delivery.
The predicted salary is between 36000 - 60000 £ per year.
Hours per week: 37.5. Contract type: Fixed Term until March 2027.
As an IDVA Service Team Leader, you’ll oversee the day-to-day running of our Derbyshire IDVA Service. You’ll work with the service manager to manage and develop the team to work within a multi-agency framework to provide a quality and proactive service to people affected by domestic abuse. You’ll also be responsible for monitoring and developing the service to maintain positive stakeholder relationships.
Responsibilities
- Work closely with the Service Manager to ensure customers receive a professional, timely and coordinated service with clear, up-to-date advice on available options.
- Lead on advocacy for customers with criminal justice services, housing, children and adult services, and other partner agencies.
- Lead, manage and support a team to deliver trauma-informed, person-centred services, ensuring staff work safely, effectively and efficiently.
- Support daily triage, allocation of cases and high-quality case management, including audits to ensure accurate records and GDPR compliance.
- Manage and resolve escalated customer issues and concerns.
- Monitor outcomes and reporting on case management systems to support service evaluation and stakeholder reporting.
- Participate in the Managers' on-call rota and deputise for the Service Manager when required.
Qualifications
- Relevant IDVA qualification or willingness to complete Safelives training.
- A good level of education such as GCSE English and maths, or equivalent.
- Evidence of self-development or formal learning and development in sector skills.
- Minimum 2 years experience of supporting individuals who have experienced domestic violence, forced marriage or honour-based violence in an IDVA role or equivalent.
- Experience in team leadership, supervision and case management.
- An understanding of domestic abuse, including the impact on those affected and the legal and practical remedies available to them.
- An understanding of safeguarding issues and procedures and legislation relating to domestic violence.
- Good crisis management skills and the ability to work effectively under pressure and to deadlines.
- IT literate and confident with Microsoft 365 and case management systems.
- DBS check and Police vetting.
- Full UK driving licence with access to own vehicle for work.
Service Team Leader - IDVA Domestic Abuse employer: Kevin Cheston Consulting
Contact Detail:
Kevin Cheston Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Leader - IDVA Domestic Abuse
✨Tip Number 1
Network like a pro! Reach out to people in the domestic abuse sector, attend relevant events, and connect with professionals on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that Service Team Leader role.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and case management. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience in supporting individuals affected by domestic violence.
✨Tip Number 3
Showcase your passion for the cause! When you get the chance to speak with potential employers, let them know why you care about helping those affected by domestic abuse. We believe that genuine enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have insider tips and updates on new roles that might not be advertised elsewhere.
We think you need these skills to ace Service Team Leader - IDVA Domestic Abuse
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the IDVA role. Use keywords from the job description to show we’re on the same page and you understand what we’re looking for.
Showcase Your Experience: Don’t just list your previous jobs; tell us about specific situations where you’ve supported individuals affected by domestic abuse. We want to see your hands-on experience and how it relates to the responsibilities of the Service Team Leader.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us quickly grasp your qualifications and fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people and helps us keep track of all applications efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Kevin Cheston Consulting
✨Know Your Stuff
Make sure you’re well-versed in the specifics of domestic abuse and the role of an IDVA. Brush up on relevant legislation, safeguarding issues, and the multi-agency framework. This will show that you’re not just interested in the job, but that you understand the complexities involved.
✨Showcase Your Leadership Skills
As a Service Team Leader, you’ll need to demonstrate your experience in team leadership and case management. Prepare examples from your past roles where you successfully led a team or managed challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenario Questions
Expect questions that assess your crisis management skills and ability to work under pressure. Think about potential scenarios you might face in this role and how you would handle them. Practising these responses can help you feel more confident during the interview.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the service and its goals, as well as the team dynamics. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
