Program Manager in London

Kevel is a remote-first company that values collaboration, innovation, and transparency. We are the leading API-first ad serving platform powering the next generation of retail media and commerce media networks. We enable retailers, marketplaces, and commerce platforms to build, operate, and scale their own advertising businesses - unlocking new revenue streams while maintaining full control over data, user experience, and monetization strategy. Our customers rely on Kevel to power sponsored listings, offsite media, audience targeting, and advanced monetization capabilities. As commerce media continues to transform the advertising landscape, Kevel sits at the center - providing the infrastructure and expertise to help customers launch and scale high-growth media networks.

JOB OVERVIEW: We are seeking a highly strategic, customer-facing Programme Manager to own the strategic direction and execution of a key customer program, aligning executive stakeholders, internal cross-functional teams, and business objectives to drive measurable outcomes. This role will own platform migration and roadmap beyond, ensure customer needs are met through the Kevel platform, drive cross-functional alignment with Kevel Product and Engineering, and support the delivery of best-in-class retail media practices in partnership with our Business Strategy team.

LOCATION: REMOTE/HYBRID- United Kingdom. While this role is primarily remote, candidates should expect to be onsite with the customer in London 1–2 times per week. Applicants located anywhere within the United Kingdom are encouraged to apply. Applicants must be legally eligible to work in the United Kingdom.

PAY TRANSPARENCY: Kevel uses external, third-party market data to determine compensation for all open positions. Our compensation philosophy is based on the candidate’s specific working location and experience level. This means that we will take a no negotiation approach in our recruitment and offer processes. We believe this is an important step in living our value of embracing diversity while underlining our commitment to fair, equitable and inclusive pay practices. The pay range for this position in the United Kingdom is £70,000 - £82,000 annually. An exact offer for this position will be determined based on the candidate's working location and experience level, in relation to our existing team. All compensation packages include the additional benefits as described in the 'Why you’ll love working with us' section below.

WHAT YOU'LL ACCOMPLISH:

• Manage the retail media program for a key customer, acting as the primary point of contact for their program teams.
• Provide regular, executive-ready customer communications, delivering consistent progress updates, managing expectations, and reinforcing stakeholder confidence throughout the program.
• Shape a high-impact proposition for launch and beyond, providing go-to-market expertise to a number of stakeholders across our clients retail media organisation.
• Establish and optimize scalable migration processes, ensuring the right tools, systems, and operational frameworks are in place to support cross-functional teams and program success.
• Lead end-to-end execution of migration programs, ensuring on-time delivery with proactive risk identification and internal escalation to minimize revenue disruption and protect customer experience.
• Maintain a regular on-site presence with the customer, attending meetings, listening to their needs, and proactively engaging in discussions.
• Partner cross-functionally with Customer Success teams to drive seamless onboarding and implementation, setting them up for long-term success.
• Relay customer issues, requests, and product needs directly to Product, Engineering, Customer Success, and internal partners to ensure timely resolution and alignment.
• Maintain a point of view of customer satisfaction and engagement in partnership with the Customer Success team, identifying opportunities for improvement and escalation where needed.
• Ensure the customer’s needs are being met through the Kevel product by confirming metrics, goals, and measures of success; regularly review outcomes and adjust approaches as necessary.
• Work closely with the Business Strategy team to inform our recommendations to the client and drive the value of their retail media.

SKILLS YOU'LL BRING WITH YOU:

• Proven experience managing strategic, high-value customer relationships.
• Strong cross-functional communication skills with the ability to translate business needs to technical teams.
• Experience working on-site with customers or in a client-facing role.
• Ability to understand customer business goals and align solutions to meet them.
• Comfortable working with metrics and defining measures of success.
• Retail media experience or familiarity with retail/marketplace technology is a must have!

WHY YOU'LL LOVE WORKING WITH US:

• Fully Remote Team: We are a 100% remote work environment with employees located around the world. You are welcome to work from home, one of our offices, a WeWork office, or an equivalent co-working space.
• Flexible Working Hours: We understand our employees have their own lives, responsibilities and working preferences. We trust our employees to communicate with their managers, and work when they work best.
• Comprehensive Health Benefits - Kevel provides 100% employer paid medical benefits for our employees and their children, plus comprehensive, affordable coverage for all other dependents.
• Savings opportunity for the Future: Kevel offers retirement savings plans with employer contributions so employees can save toward future financial objectives.
• Rest and Relaxation: Unlimited personal time off - and we mean it! We trust our employees to take the time they need, whenever they need it. We also offer Paid Holidays + a Kevel Holiday Break (from 12/24 - 1/1 every year!
• Kevelfest: Our annual corporate retreat! The entire Kevel team gets together once a year for a four-day in-person event filled with collaboration, team building, celebration and fun!
• Electric vehicle salary sacrifice benefit available via Octopus!
• Home Office Stipend: You’ll receive a new windows or mac machine (your choice) + a £382 home office allowance to purchase what you need to set up your work space properly!
• Parental Leave Support: We support all parents with salary continuation and benefits when our employees are growing their families.
• Kevel believes all employees should have access to legitimate news sources. Kevel will reimburse you for the cost of one legitimate newspaper subscription up to £230 annually.
• You’ll work with an award winning team! We’ve won numerous Best Places to Work Awards for several years and counting! We’ve also won many awards for our Innovation, Business Intelligence, and our best-in-class products (Software of the Year, Cloud Company of the Year, Best Ad Tech and API Innovator).
• Full transparency. We embrace transparency and encourage you to read more about what we value through our page, and Hiring Guidelines by Country: Kevel hires new team members in countries around the world. Some roles may carry specific location-based eligibility requirements. Our Recruitment Team will share the specific benefits that are available in your location, and can help answer any questions about location specific eligibility requirements and benefits after the recruitment process begins.

ABOUT KEVEL: Kevel (previously Adzerk) offers the infrastructure APIs needed to quickly build custom ad platforms for sponsored listings, internal promotions, native ads, and more. We are committed to helping publishers drive new revenue and take back the Internet from ad tech giants like Google, Amazon, and Facebook. Kevel was founded in 2010 in Durham, North Carolina. We embrace remote working culture with our entire team being spread across the United States, United Kingdom, Portugal and Singapore! Kevel is proud to be an inclusive workplace with one goal in common — we want to make the internet a better place.

ALL APPLICANTS ARE WELCOME, EXACTLY AS YOU ARE: We’re building a global community - one that’s safe for people of all backgrounds and walks of life. Our policies and way of working are guided by our core values of inclusivity, trust, empathy, and respect. We know we have more work to do, but firmly believe that our work is at its best when everyone feels free to be their most authentic selves. Kevel is an equal opportunity employer, and we’re proud of our ongoing efforts and commitment to creating a diverse, inclusive, and transparent workplace where everyone feels respected, heard, safe and accepted. At Kevel, we embrace our differences and consider diversity a superpower that drives the success of our organization. Individuals seeking employment at Kevel are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.