At a Glance
- Tasks: Lead strategic customer programmes and ensure successful platform migrations.
- Company: Join Kevel, a remote-first leader in API-driven ad serving.
- Benefits: Enjoy unlimited PTO, comprehensive health benefits, and a home office stipend.
- Other info: Be part of an award-winning team committed to inclusivity and innovation.
- Why this job: Make an impact in the evolving retail media landscape with innovative solutions.
- Qualifications: Experience in managing high-value customer relationships and retail media technology.
The predicted salary is between 70000 - 82000 € per year.
Kevel is a remote-first company that values collaboration, innovation, and transparency. We are the leading API-first ad serving platform powering the next generation of retail media and commerce media networks. We enable retailers, marketplaces, and commerce platforms to build, operate, and scale their own advertising businesses - unlocking new revenue streams while maintaining full control over data, user experience, and monetization strategy. Our customers rely on Kevel to power sponsored listings, offsite media, audience targeting, and advanced monetization capabilities.
As commerce media continues to transform the advertising landscape, Kevel sits at the center - providing the infrastructure and expertise to help customers launch and scale high-growth media networks.
JOB OVERVIEW
We are seeking a highly strategic, customer-facing Programme Manager to own the strategic direction and execution of a key customer program, aligning executive stakeholders, internal cross-functional teams, and business objectives to drive measurable outcomes. This role will own platform migration and roadmap beyond, ensure customer needs are met through the Kevel platform, drive cross‑functional alignment with Kevel Product and Engineering, and support the delivery of best‑in‑class retail media practices in partnership with our Business Strategy team.
LOCATION
REMOTE/HYBRID - United Kingdom. While this role is primarily remote, candidates should expect to be onsite with the customer in London 1–2 times per week. Applicants located anywhere within the United Kingdom are encouraged to apply. Applicants must be legally eligible to work in the United Kingdom.
PAY TRANSPARENCY
Kevel uses external, third‑party market data to determine compensation for all open positions. Our compensation philosophy is based on the candidate’s specific working location and experience level. This means that we will take a no negotiation approach in our recruitment and offer processes. We believe this is an important step in living our value of embracing diversity while underlining our commitment to fair, equitable and inclusive pay practices. The pay range for this position in the United Kingdom is £70,000 - £82,000 annually. An exact offer for this position will be determined based on the candidate's working location and experience level, in relation to our existing team. All compensation packages include the additional benefits as described in the "Why you'll love working with us" section below.
WHAT YOU'LL ACCOMPLISH
- Manage the retail media program for a key customer, acting as the primary point of contact for their program teams.
- Provide regular, executive‑ready customer communications, delivering consistent progress updates, managing expectations, and reinforcing stakeholder confidence throughout the program.
- Shape a high‑impact proposition for launch and beyond, providing go‑to‑market expertise to a number of stakeholders across our clients retail media organisation.
- Establish and optimize scalable migration processes, ensuring the right tools, systems, and operational frameworks are in place to support cross‑functional teams and program success.
- Lead end‑to‑end execution of migration programs, ensuring on‑time delivery with proactive risk identification and internal escalation to minimize revenue disruption and protect customer experience.
- Maintain a regular on‑site presence with the customer, attending meetings, listening to their needs, and proactively engaging in discussions.
- Partner cross‑functionally with Customer Success teams to drive seamless onboarding and implementation, setting them up for long‑term success.
- Relay customer issues, requests, and product needs directly to Product, Engineering, Customer Success, and internal partners to ensure timely resolution and alignment.
- Maintain a point of view of customer satisfaction and engagement in partnership with the Customer Success team, identifying opportunities for improvement and escalation where needed.
- Ensure the customer’s needs are being met through the Kevel product by confirming metrics, goals, and measures of success; regularly review outcomes and adjust approaches as necessary.
- Work closely with the Business Strategy team to inform our recommendations to the client and drive the value of their retail media.
SKILLS YOU'LL BRING WITH YOU
- Proven experience managing strategic, high‑value customer relationships.
- Strong cross‑functional communication skills with the ability to translate business needs to technical teams.
- Experience working on‑site with customers or in a client‑facing role.
- Ability to understand customer business goals and align solutions to meet them.
- Comfortable working with metrics and defining measures of success.
- Retail media experience or familiarity with retail/marketplace technology is a must have!
WHY YOU'LL LOVE WORKING WITH US
- Fully Remote Team: We are a 100% remote work environment with employees located around the world.
- Flexible Working Hours: We understand our employees have their own lives, responsibilities and working preferences.
- Comprehensive Health Benefits - Kevel provides 100% employer paid medical benefits for our employees and their children, plus comprehensive, affordable coverage for all other dependents.
- Savings opportunity for the Future: Kevel offers retirement savings plans with employer contributions so employees can save toward future financial objectives.
- Rest and Relaxation: Unlimited personal time off - and we mean it!
- Paid Holidays + a Kevel Holiday Break (from 12/24 - 1/1 every year!
- Kevelfest: Our annual corporate retreat!
- Electric vehicle salary sacrifice benefit available via Octopus!
- Home Office Stipend: You’ll receive a new Windows or Mac machine (your choice) + a £382 home office allowance to purchase what you need to set up your work space properly!
- Parental Leave Support: We support all parents with salary continuation and benefits when our employees are growing their families.
- Free press benefits: Kevel believes all employees should have access to legitimate news sources.
- You’ll work with an award‑winning team!
ABOUT KEVEL
Kevel (previously Adzerk) offers the infrastructure APIs needed to quickly build custom ad platforms for sponsored listings, internal promotions, native ads, and more. We are committed to helping publishers drive new revenue and take back the Internet from ad tech giants like Google, Amazon, and Facebook. Kevel was founded in 2010 in Durham, North Carolina. We embrace remote working culture with our entire team being spread across the United States, United Kingdom, Portugal and Singapore! Kevel is proud to be an inclusive workplace with one goal in common — we want to make the internet a better place.
ALL APPLICANTS ARE WELCOME, EXACTLY AS YOU ARE
We’re building a global community - one that’s safe for people of all backgrounds and walks of life. Our policies and way of working are guided by our core values of inclusivity, trust, empathy, and respect. We know we have more work to do, but firmly believe that our work is at its best when everyone feels free to be their most authentic selves. Kevel is an equal opportunity employer, and we’re proud of our ongoing efforts and commitment to creating a diverse, inclusive, and transparent workplace where everyone feels respected, heard, safe and accepted. At Kevel, we embrace our differences and consider diversity a superpower that drives the success of our organization.
Programme Manager employer: Kevel Ranks Among Highest-Scoring Businesses on Inc.
Kevel is an exceptional employer that champions a fully remote work culture, offering flexibility and comprehensive health benefits, including 100% employer-paid medical coverage. With unlimited personal time off and a commitment to employee growth through annual retreats and a supportive environment, Kevel fosters innovation and collaboration, making it an ideal place for Programme Managers looking to make a meaningful impact in the evolving landscape of retail media.
Contact Detail:
Kevel Ranks Among Highest-Scoring Businesses on Inc. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Programme Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms, and let them know you're on the hunt for a Programme Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by researching Kevel inside out. Understand their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role and how you can contribute to Kevel's mission. Keep it concise but impactful – you want to leave a lasting impression!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Kevel family!
We think you need these skills to ace Programme Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Programme Manager role. Highlight your experience in managing strategic customer relationships and any relevant retail media expertise. We want to see how you align with our values of collaboration and innovation!
Showcase Your Communication Skills:Since this role involves a lot of cross-functional communication, it’s essential to demonstrate your ability to translate business needs to technical teams. Use examples from your past experiences where you’ve successfully managed expectations and delivered clear updates.
Be Clear About Your Availability:As this position requires some on-site presence in London, make sure to mention your availability for those visits. We appreciate transparency, so let us know how often you can be there to engage with customers and stakeholders.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Kevel Ranks Among Highest-Scoring Businesses on Inc.
✨Know Your Stuff
Before the interview, dive deep into Kevel's platform and its offerings. Understand how their API-first ad serving works and be ready to discuss how your experience aligns with their goals in retail media. This shows you're genuinely interested and prepared.
✨Showcase Your Communication Skills
As a Programme Manager, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully managed cross-functional teams or communicated complex ideas to non-technical audiences. This will highlight your ability to bridge gaps between teams.
✨Be Customer-Centric
Kevel values customer relationships, so come armed with examples of how you've prioritised customer needs in past roles. Discuss how you’ve driven customer satisfaction and engagement, and be ready to suggest ways you could enhance these at Kevel.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and strategic thinking. Think of scenarios where you've had to manage risks or drive alignment across teams. Practising these responses will help you articulate your thought process clearly during the interview.
