Registered Care Manager in Macclesfield

Role overview * Location: Macclesfield, office-based * Salary: £32,000–£36,000 per year, depending on experience * On-call: Shared out-of-hours rota, including evenings, weekends and bank holidays as required * Development: Company-funded Level 5 Diploma in Leadership and Management for Adult Care, if you have yet to complete it Role purpose You will lead the day-to-day running of our Macclesfield branch and oversee the quality, safety and continuity of care for every service user receiving domiciliary or live-in care from the branch. You will manage the office and care teams, make sure each care package is safely staffed, and act on concerns raised by service users, families and staff. The role is based in the office, with visits to service users and staff in the community as required. Main responsibilities Branch and staff management * Lead the office and care teams, set clear responsibilities and make sure staff receive regular supervision, appraisals and support. * Oversee recruitment, safer recruitment checks, induction, training and competency assessments. * Oversee rotas and staffing levels, ensuring care packages have suitable cover during planned leave, sickness and emergencies. * Work with the directors to manage branch performance, staffing costs and service growth. Assess whether the branch can safely meet people’s needs before accepting new care packages. Oversight of all service users * Oversee every care package from initial assessment and start of care through regular reviews, changes in needs and discharge. * Ensure care plans and risk assessments are person-centred, accurate and up to date, and that carers understand each person’s needs, preferences and routines. * Monitor missed and late visits, medication concerns and changes in people’s wellbeing. Make sure concerns are acted on promptly and followed through. * Maintain effective communication with service users, families, representatives, commissioners and healthcare professionals. Quality, safeguarding and CQC compliance * Lead safeguarding responses, manage complaints and incidents, and ensure referrals and statutory notifications are made where required. * Carry out regular audits of care records, medicines management, staff files and visit delivery. Assign actions, set deadlines and check that improvements have been made. * Oversee the use of Birdie so care records are accurate, alerts are followed up and information is handled securely. * Keep the branch ready for CQC inspection and work with the Nominated Individual and directors on service improvement. On-call duties * Take part in the shared out-of-hours rota and respond to staff absences, missed visits, urgent changes in care needs and other incidents. * Arrange safe cover, escalate urgent concerns, and record decisions and actions for the next handover. Person specification * Experience in domiciliary or live-in care, with experience supervising staff or managing care delivery. * Good working knowledge of safeguarding, care planning, medicines management, safer recruitment and CQC standards. * Ability to prioritise under pressure, make sound decisions and follow issues through to resolution. * Strong communication, organisational and IT skills. Experience with Birdie or a similar care management system is desirable. * Able to apply for CQC registration as the Registered Manager for the service. * Holds a relevant Level 5 qualification or is willing to complete the company-funded diploma. We welcome applications from experienced Registered Managers and from deputy managers or other care leaders ready to step up. Candidates progressing into the role will receive support with their development and CQC registration application. Interview availability We are available for interviews on Wednesday, Thursday and Friday. Please reply to this email to confirm which day and time suit you best, and we will do our best to accommodate you. If you have any questions about the role before the interview, please don’t hesitate to get in touch. We look forward to hearing from you