Medical Secretary

The Trauma and Orthopaedic Medical Secretary team are seeking a full-time band 4 Medical Secretary to provide high quality, comprehensive and confidential secretarial and administrative support to the Consultant & wider clinical team. You will work independently in an ever changing administrative environment, managing numerous workloads with priorities changing daily.

You will be confident in communicating with patients, internal and external stakeholders and across a breadth of seniority levels. This role involves managing a patient caseload for your clinical team along with managing, scheduling and booking an elective theatre list.

• The post-holder will have day to day responsibility for providing a comprehensive, efficient and confidential secretarial service to a team of consultants and clinicians (including the clinical director).
• Key responsibilities include constant liaison with consultant, medical staff, patients, other administration teams, General Practitioners, external bodies, ward staff and theatre staff.
• It is expected that staff will demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits.
• You will receive and take relevant action on telephone calls and other enquiries from key contacts, dealing with internal and external sources to resolve any problems, queries, or complaints, making appointments, and arranging visits and meetings where appropriate.

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people.

• Booking of follow up outpatient appointments, including cancellations and reschedules.
• To assist in the compilation of any patient, clinic or admission lists, liaising with waiting list/appointment staff where necessary.
• To provide clerical support for the coordination of interventional procedure admissions.
• To deal with telephone enquiries from key contacts including GPs, liaise with internal and external sources to resolve any problems, queries or complaints.
• Ensure confidentiality at all times.
• Manage own workload and work independently within service need.
• Maintain diaries, assist in scheduling the consultant's workload, and liaise with other relevant parties concerning the planning and re-scheduling of work as necessary.
• Compile and review office protocols, modifying working practices where necessary.
• Open post and prioritise for consultant team, dealing with any matters not requiring their attention.
• Ensure all known abnormal or urgent results are brought to the attention of the consultant, or an appropriate member of the team.
• Ensure systems are in place to ensure that accurate copies of correspondence, pathology and other investigative reports are accurately filed in medical records case notes.
• Ensure word processing of all documents relevant to consultant's work, clinical and non-clinical.
• Ensure that correspondence is despatched in line with the Medical Secretarial Benchmarks.
• Ensure a general administrative service is provided for the Plastic Surgery team including photocopying, filing and distribution.
• Take minutes and arrange meetings.
• Participate in audits as required.
• Provide support with training any new staff where required.
• Ensure up to date personal awareness and knowledge of Trust wide issues and directives.

Education, Training & Qualifications:

• GCSE level education or equivalent
• RSA III equivalent
• Medical terminology
• Shorthand

Knowledge & Experience:

• Use of various computer software
• Medical Secretary experience
• General office experience/admin systems
• Diary management
• Experience of health related organisations

Skills:

• Knowledge of a range of secretarial procedures
• Good written and verbal communication
• Ability to deal with complaints
• Able to pass on sensitive information to patients appropriately
• Knowledge of MS Office package, including email

We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.