At a Glance
- Tasks: Manage customer success for regional clients, ensuring smooth onboarding and ongoing support.
- Company: Join Ketch, a leader in responsible data use for the AI era.
- Benefits: Flexible remote work, competitive salary, and a commitment to diversity and inclusion.
- Other info: Dynamic team environment with opportunities for growth and collaboration across time zones.
- Why this job: Make a real impact by helping global brands navigate data privacy and compliance.
- Qualifications: 5+ years in customer success with SaaS experience; fluent in English and French.
The predicted salary is between 60000 - 75000 £ per year.
About Ketch Ketch is redefining responsible data use for the AI era. Our Data Permissioning Platform helps companies manage data privacy, consent, and compliance -- while enabling privacy-safe data activation across devices, systems, and third-party applications. Global brands rely on Ketch to support GDPR, CCPA/CPRA, and modern data governance initiatives.
What you'll do
- You'll own a book of regional customers through the full implementation lifecycle, working collaboratively with the broader CS team to support customers in the region, with ad-hoc support coverage as needed.
- Lead solution design, configuration, onboarding, and adoption to drive time-to-value for regional customers, owning implementations end-to-end and independently.
- Support regional customers post go-live in collaboration with the broader CS team, ensuring consistent delivery of value across the customer lifecycle.
- Translate product usage into business outcomes, contribute to strategic customer conversations (QBRs), and maintain customer health to support retention and expansion.
- Act as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements.
- Provide in-timezone support coverage on an ad-hoc basis, triaging and resolving customer issues to minimize downtime and meet SLAs.
Skills
- Proven delivery of SaaS implementations and high-quality customer-facing deliverables, with the ability to manage multiple concurrent onboarding engagements independently.
- Strong customer and stakeholder management, able to lead executive conversations and translate technical detail into business impact.
- Excellent written and verbal communication and a pragmatic, bias-for-action approach.
- Comfortable working within a regional CS team, collaborating across time zones to support shared customer outcomes.
- Technically astute with strong understanding of SaaS concepts, integrations, and practical troubleshooting.
Requirements
- 5+ years of experience in customer success, professional services, solutions consulting, or a related customer-facing technical role at a cloud/SaaS company, with evidence of managing larger customer relationships.
- Experience in a US-based early-stage B2B SaaS environment is essential.
- Fluency in English and French is required.
- Comfortable operating autonomously and in ambiguity, with a strong sense of ownership and cross-functional collaboration.
- Legally authorized to work in the UK.
- Bachelor's degree or equivalent experience.
Remote Customer Success Manager - UK (French Speaking) in Swansea employer: Ketch
Ketch is an exceptional employer that champions a culture of collaboration and innovation, particularly for the Remote Customer Success Manager role. With a commitment to employee growth and a focus on diversity, Ketch offers a dynamic work environment where you can thrive while supporting global brands in navigating data privacy and compliance. The company's emphasis on autonomy and cross-functional teamwork ensures that you will have the resources and support needed to make a meaningful impact in the AI era.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Manager - UK (French Speaking) in Swansea
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Ketch or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer success and SaaS. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to handle customer issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Ketch team.
We think you need these skills to ace Remote Customer Success Manager - UK (French Speaking) in Swansea
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in SaaS implementations and customer management, as this will show us you understand what we're looking for.
Showcase Your Communication Skills:Since this role requires excellent written and verbal communication, use your application to demonstrate these skills. Keep your language clear and concise, and make sure to proofread for any errors before hitting send!
Highlight Relevant Experience:Don’t forget to mention your experience in a B2B SaaS environment and any technical skills you have. We want to see how your background aligns with our needs, so be specific about your achievements and responsibilities.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application goes straight to us, and we can review it more efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Ketch
✨Know Your Stuff
Make sure you understand Ketch's Data Permissioning Platform and how it fits into the broader landscape of data privacy and compliance. Brush up on GDPR and CCPA/CPRA regulations, as well as SaaS concepts, so you can speak confidently about how your experience aligns with their needs.
✨Showcase Your Customer Success Skills
Prepare examples from your past roles where you've successfully managed customer relationships and led implementations. Highlight your ability to translate technical details into business outcomes, as this will resonate well with the interviewers.
✨Practice Your Communication
Since this role requires excellent written and verbal communication skills, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using online platforms to refine your delivery, especially in both English and French.
✨Be Ready for Technical Questions
Expect questions that assess your technical knowledge and troubleshooting abilities. Prepare to discuss specific scenarios where you've resolved customer issues or collaborated with product and engineering teams to implement solutions effectively.
