Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer lifecycle and ensure successful onboarding for clients in the UK/EU.
- Company: Join Ketch, a leading B2B SaaS company focused on customer success.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Work autonomously in a dynamic environment with a focus on collaboration.
- Why this job: Make a real difference by helping customers succeed with innovative solutions.
- Qualifications: 5+ years in customer success, fluent in English and French, strong stakeholder management.
The predicted salary is between 60000 - 80000 £ per year.
Ketch is looking for a Customer Success professional to manage the entire customer lifecycle for the UK/EU region. The ideal candidate has over 5 years of experience in customer success within a B2B SaaS environment.
Responsibilities include:
- Solution design
- Technical onboarding
- Serving as a main contact for customers
Fluency in English and French is essential. The role requires flexibility, the ability to work autonomously, and strong stakeholder management skills.
SaaS Onboarding & Customer Success Lead (EMEA) employer: Ketch
Contact Detail:
Ketch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Onboarding & Customer Success Lead (EMEA)
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry, especially those who work in customer success. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in onboarding and customer success. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to customer success and SaaS. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Tailor your application to showcase your experience in managing customer lifecycles and your fluency in English and French – it’ll make you stand out!
We think you need these skills to ace SaaS Onboarding & Customer Success Lead (EMEA)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer success experience in a B2B SaaS environment, and don’t forget to mention your fluency in English and French!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the role. Share specific examples of how you've managed customer lifecycles and any successful onboarding experiences you've had.
Showcase Your Flexibility: In your application, emphasise your ability to work autonomously and adapt to changing situations. We love candidates who can juggle multiple tasks and still deliver top-notch results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ketch
✨Know Your SaaS Inside Out
Make sure you understand Ketch's products and services thoroughly. Familiarise yourself with their onboarding processes and customer success strategies. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed customer relationships or improved customer satisfaction. Highlight your experience in solution design and technical onboarding, as these are key aspects of the job.
✨Demonstrate Language Proficiency
Since fluency in English and French is essential, be ready to switch between the two languages during the interview. Practice common customer success scenarios in both languages to showcase your communication skills effectively.
✨Emphasise Flexibility and Autonomy
Ketch values candidates who can work independently and adapt to changing situations. Prepare to discuss how you've successfully managed your time and priorities in previous roles, especially in a fast-paced B2B SaaS environment.