Ketch is redefining responsible data use for the AI era. Our Data Permissioning Platform helps companies manage data privacy, consent, and compliance -- while enabling privacy-safe data activation across devices, systems, and third-party applications. Global brands rely on Ketch to support GDPR, CCPA/CPRA, and modern data governance initiatives. You'll own a book of regional customers through the full implementation lifecycle, working collaboratively with the broader CS team to support customers in the region, with ad-hoc support coverage as needed. Lead solution design, configuration, onboarding, and adoption to drive time-to-value for regional customers, owning implementations end-to-end and independently. Support regional customers post go-live in collaboration with the broader CS team, ensuring consistent delivery of value across the customer lifecycle. Translate product usage into business outcomes, contribute to strategic customer conversations (QBRs), and maintain customer health to support retention and expansion. Provide in-timezone support coverage on an ad-hoc basis, triaging and resolving customer issues to minimize downtime and meet SLAs. Proven delivery of SaaS implementations and high-quality customer-facing deliverables, with the ability to manage multiple concurrent onboarding engagements independently. Strong customer and stakeholder management, able to lead executive conversations and translate technical detail into business impact. Comfortable working within a regional CS team, collaborating across time zones to support shared customer outcomes. 5+ years of experience in customer success, professional services, solutions consulting, or a related customer-facing technical role at a cloud/SaaS company, with evidence of managing larger customer relationships. ~ Fluency in English and French is required ~ Bachelor's degree or equivalent experience. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. If you have a need that requires accommodation, please let us know by emailing [email protected] . Ketch is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. If you would like more information about how your data is processed, please contact us.
Remote Customer Success Manager - UK (French Speaking) in Paisley employer: Ketch
Ketch is an exceptional employer that champions a culture of collaboration and innovation, particularly for the Remote Customer Success Manager role based in the UK. With a commitment to employee growth, Ketch offers extensive training and development opportunities, ensuring that team members can thrive in their careers while contributing to meaningful projects in responsible data use. The inclusive work environment fosters a sense of belonging, making it an ideal place for professionals who are passionate about making a positive impact in the tech industry.
