At a Glance
- Tasks: Manage customer success for regional clients, ensuring smooth onboarding and ongoing support.
- Company: Join Ketch, a leader in responsible data use for the AI era.
- Benefits: Flexible remote work, competitive salary, and a commitment to diversity and inclusion.
- Other info: Collaborative team environment with opportunities for professional growth.
- Why this job: Make a real impact by helping global brands navigate data privacy and compliance.
- Qualifications: 5+ years in customer success with SaaS experience; fluent in English and French.
The predicted salary is between 60000 - 80000 £ per year.
About Ketch Ketch is redefining responsible data use for the AI era. Our Data Permissioning Platform helps companies manage data privacy, consent, and compliance -- while enabling privacy-safe data activation across devices, systems, and third-party applications. Global brands rely on Ketch to support GDPR, CCPA/CPRA, and modern data governance initiatives.
What you'll do
- You'll own a book of regional customers through the full implementation lifecycle, working collaboratively with the broader CS team to support customers in the region, with ad-hoc support coverage as needed.
- Lead solution design, configuration, onboarding, and adoption to drive time-to-value for regional customers, owning implementations end-to-end and independently.
- Support regional customers post go-live in collaboration with the broader CS team, ensuring consistent delivery of value across the customer lifecycle.
- Translate product usage into business outcomes, contribute to strategic customer conversations (QBRs), and maintain customer health to support retention and expansion.
- Act as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements.
- Provide in-timezone support coverage on an ad-hoc basis, triaging and resolving customer issues to minimize downtime and meet SLAs.
Skills
- Proven delivery of SaaS implementations and high-quality customer-facing deliverables, with the ability to manage multiple concurrent onboarding engagements independently.
- Strong customer and stakeholder management, able to lead executive conversations and translate technical detail into business impact.
- Excellent written and verbal communication and a pragmatic, bias-for-action approach.
- Comfortable working within a regional CS team, collaborating across time zones to support shared customer outcomes.
- Technically astute with strong understanding of SaaS concepts, integrations, and practical troubleshooting.
Requirements
- 5+ years of experience in customer success, professional services, solutions consulting, or a related customer-facing technical role at a cloud/SaaS company, with evidence of managing larger customer relationships.
- Experience in a US-based early-stage B2B SaaS environment is essential.
- Fluency in English and French is required.
- Comfortable operating autonomously and in ambiguity, with a strong sense of ownership and cross-functional collaboration.
- Legally authorized to work in the UK.
- Bachelor's degree or equivalent experience.
Remote Customer Success Manager - UK (French Speaking) in Nottingham employer: Ketch
Ketch is an exceptional employer that champions a culture of collaboration and innovation, particularly for the Remote Customer Success Manager role based in the UK. With a commitment to employee growth, Ketch offers extensive training and development opportunities, ensuring that team members can thrive in their careers while contributing to meaningful projects in responsible data use. The inclusive work environment fosters a sense of belonging, making it an ideal place for professionals who are passionate about making a positive impact in the tech industry.
