At a Glance
- Tasks: Manage customer success for regional clients, ensuring smooth onboarding and ongoing support.
- Company: Join Ketch, a leader in responsible data use for the AI era.
- Benefits: Flexible remote work, competitive salary, and a commitment to diversity and inclusion.
- Other info: Dynamic team environment with opportunities for growth and collaboration across time zones.
- Why this job: Make a real impact by helping global brands navigate data privacy and compliance.
- Qualifications: 5+ years in customer success or related roles, fluent in English and French.
The predicted salary is between 60000 - 80000 £ per year.
About Ketch Ketch is redefining responsible data use for the AI era. Our Data Permissioning Platform helps companies manage data privacy, consent, and compliance -- while enabling privacy-safe data activation across devices, systems, and third-party applications. Global brands rely on Ketch to support GDPR, CCPA/CPRA, and modern data governance initiatives.
What you'll do
- You'll own a book of regional customers through the full implementation lifecycle, working collaboratively with the broader CS team to support customers in the region, with ad-hoc support coverage as needed.
- Lead solution design, configuration, onboarding, and adoption to drive time-to-value for regional customers, owning implementations end-to-end and independently.
- Support regional customers post go-live in collaboration with the broader CS team, ensuring consistent delivery of value across the customer lifecycle.
- Translate product usage into business outcomes, contribute to strategic customer conversations (QBRs), and maintain customer health to support retention and expansion.
- Act as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements.
- Provide in-timezone support coverage on an ad-hoc basis, triaging and resolving customer issues to minimize downtime and meet SLAs.
Skills
- Proven delivery of SaaS implementations and high-quality customer-facing deliverables, with the ability to manage multiple concurrent onboarding engagements independently.
- Strong customer and stakeholder management, able to lead executive conversations and translate technical detail into business impact.
- Excellent written and verbal communication and a pragmatic, bias-for-action approach.
- Comfortable working within a regional CS team, collaborating across time zones to support shared customer outcomes.
- Technically astute with strong understanding of SaaS concepts, integrations, and practical troubleshooting.
Requirements
- 5+ years of experience in customer success, professional services, solutions consulting, or a related customer-facing technical role at a cloud/SaaS company, with evidence of managing larger customer relationships.
- Experience in a US-based early-stage B2B SaaS environment is essential.
- Fluency in English and French is required.
- Comfortable operating autonomously and in ambiguity, with a strong sense of ownership and cross-functional collaboration.
- Legally authorized to work in the UK.
- Bachelor's degree or equivalent experience.
Remote Customer Success Manager - UK (French Speaking) in Newtownabbey employer: Ketch
Ketch is an exceptional employer that champions a culture of collaboration and innovation, particularly for the Remote Customer Success Manager role. With a commitment to employee growth, Ketch offers opportunities to engage with global brands while working in a supportive environment that values diversity and inclusion. The company's focus on responsible data use in the AI era not only provides meaningful work but also fosters a sense of purpose among its employees, making it an attractive place for those seeking rewarding careers in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Manager - UK (French Speaking) in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Customer Success Manager role, especially if they’re in the SaaS space. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by researching Ketch and its products. Understand their Data Permissioning Platform inside out. This will help you translate your experience into how you can add value to their team and impress during those strategic conversations.
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to convey technical details in a way that resonates with clients. Try mock interviews with friends or use online resources to sharpen your verbal and written communication.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining Ketch and ready to dive into the world of responsible data use.
We think you need these skills to ace Remote Customer Success Manager - UK (French Speaking) in Newtownabbey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in SaaS implementations and customer management, as this will show us you understand what we're looking for.
Showcase Your Communication Skills:Since excellent written and verbal communication is key for this role, use your application to demonstrate these skills. Keep it clear, concise, and professional – we want to see how you can translate technical details into business impact!
Highlight Relevant Experience:Don’t forget to mention any experience you have in a B2B SaaS environment, especially if you've managed larger customer relationships. This will help us see how you can hit the ground running in our fast-paced setting.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ketch
✨Know Your Stuff
Make sure you understand Ketch's Data Permissioning Platform and how it fits into the broader landscape of data privacy and compliance. Brush up on GDPR and CCPA/CPRA regulations, as well as SaaS concepts, so you can speak confidently about how your experience aligns with their needs.
✨Showcase Your Customer Success Skills
Prepare examples from your past roles where you've successfully managed customer relationships and led implementations. Highlight your ability to translate technical details into business outcomes, as this will resonate well with the interviewers.
✨Practice Your Communication
Since this role requires excellent written and verbal communication skills, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using online platforms to refine your delivery, especially in both English and French.
✨Be Ready for Problem-Solving
Expect questions that assess your troubleshooting abilities and how you handle customer issues. Prepare to discuss specific scenarios where you've triaged problems and provided solutions, demonstrating your bias for action and ownership in challenging situations.
