At a Glance
- Tasks: Manage customer success for regional clients, ensuring smooth onboarding and ongoing support.
- Company: Join Ketch, a leader in responsible data use for the AI era.
- Benefits: Remote work, competitive salary, and a commitment to diversity and inclusion.
- Other info: Dynamic team environment with opportunities for growth and collaboration across time zones.
- Why this job: Make a real impact by helping global brands navigate data privacy and compliance.
- Qualifications: 5+ years in customer success, fluent in English and French, SaaS experience required.
The predicted salary is between 60000 - 75000 £ per year.
About Ketch Ketch is redefining responsible data use for the AI era. Our Data Permissioning Platform helps companies manage data privacy, consent, and compliance -- while enabling privacy-safe data activation across devices, systems, and third-party applications. Global brands rely on Ketch to support GDPR, CCPA/CPRA, and modern data governance initiatives.
What you'll do
- You'll own a book of regional customers through the full implementation lifecycle, working collaboratively with the broader CS team to support customers in the region, with ad-hoc support coverage as needed.
- Lead solution design, configuration, onboarding, and adoption to drive time-to-value for regional customers, owning implementations end-to-end and independently.
- Support regional customers post go-live in collaboration with the broader CS team, ensuring consistent delivery of value across the customer lifecycle.
- Translate product usage into business outcomes, contribute to strategic customer conversations (QBRs), and maintain customer health to support retention and expansion.
- Act as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements.
- Provide in-timezone support coverage on an ad-hoc basis, triaging and resolving customer issues to minimize downtime and meet SLAs.
Skills
- Proven delivery of SaaS implementations and high-quality customer-facing deliverables, with the ability to manage multiple concurrent onboarding engagements independently.
- Strong customer and stakeholder management, able to lead executive conversations and translate technical detail into business impact.
- Excellent written and verbal communication and a pragmatic, bias-for-action approach.
- Comfortable working within a regional CS team, collaborating across time zones to support shared customer outcomes.
- Technically astute with strong understanding of SaaS concepts, integrations, and practical troubleshooting.
Requirements
- 5+ years of experience in customer success, professional services, solutions consulting, or a related customer-facing technical role at a cloud/SaaS company, with evidence of managing larger customer relationships.
- Experience in a US-based early-stage B2B SaaS environment is essential.
- Fluency in English and French is required.
- Comfortable operating autonomously and in ambiguity, with a strong sense of ownership and cross-functional collaboration.
- Legally authorized to work in the UK.
- Bachelor's degree or equivalent experience.
Remote Customer Success Manager - UK (French Speaking) in Kent employer: Ketch
Ketch is an exceptional employer that champions a culture of collaboration and innovation, particularly for the Remote Customer Success Manager role based in the UK. With a commitment to employee growth, Ketch offers extensive training and development opportunities, ensuring that team members can thrive in their careers while contributing to meaningful projects in responsible data use. The inclusive work environment fosters a sense of belonging, making it an ideal place for professionals who are passionate about making a positive impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Manager - UK (French Speaking) in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Ketch or similar companies. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by understanding Ketch's mission and values. Show us how your experience aligns with their goals, especially around data privacy and customer success. Tailor your answers to reflect that!
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to convey complex ideas simply. Try explaining SaaS concepts to a friend or family member to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Ketch team!
We think you need these skills to ace Remote Customer Success Manager - UK (French Speaking) in Kent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the role. Highlight your experience in customer success and SaaS implementations, as this is what we’re really looking for. Show us how your skills align with our needs!
Showcase Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Highlight Relevant Experience:Don’t forget to mention any experience you have in managing customer relationships or leading onboarding processes. We love seeing evidence of your ability to drive value for customers, so make it stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ketch
✨Know Your Stuff
Make sure you understand Ketch's Data Permissioning Platform and how it fits into the broader landscape of data privacy and compliance. Brush up on GDPR and CCPA/CPRA regulations, as well as SaaS concepts, so you can speak confidently about how you can help customers navigate these complexities.
✨Showcase Your Experience
Prepare to discuss your previous roles in customer success or related fields. Highlight specific examples where you've managed customer relationships, led implementations, or resolved technical issues. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Practice Your Communication Skills
Since this role requires excellent written and verbal communication, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using online resources to refine your ability to translate technical details into business outcomes.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to work autonomously. Think of scenarios where you've had to triage customer issues or collaborate across time zones. Prepare to explain your thought process and the actions you took to achieve positive results.
