Technical Support Engineer, EMEA (French-speaking) Ketch is redefining responsible data use for the AI era. The Ketch Data Permissioning Platform is the new layer of business technology that helps brands collect, control, and activate permissioned, privacy-safe data across every device, system, and third-party app. Brands around the world use Ketch to simplify privacy and consent operations, increase revenue from advertising, data, and AI initiatives, and build trust with customers and partners. We are hiring a UK-based, French-speaking Technical Support Engineer to provide high-quality technical support to Ketch customers and partner closely with our Professional Services team on technical conversations, solutions, and troubleshooting during implementations. You will work directly with customer engineering teams, developers, and IT stakeholders to resolve complex technical issues across Ketch's platform. You will also support our PS team during customer implementations as the technical expert in the room. Serve as the primary technical support resource for European customers, owning ticket resolution end-to-end across web technologies, APIs, SDK integrations, and platform configuration Partner with the Professional Services team on customer implementations -- joining technical scoping calls, troubleshooting integration issues, and providing technical solutions to complex customer environments Work directly with customer developers, IT teams, and data engineers to diagnose and resolve issues Investigate and resolve issues across JavaScript, HTML, CSS, and front-end behavior 4+ years in a technical support, solutions, or implementation role at a B2B SaaS company (pure software -- not hardware, networking, or systems integration) ~ Strong working knowledge of JavaScript, HTML, CSS, and APIs ~ Fluent in French (professional, customer-facing level) and English ~ Flexibility to overlap with US business hours regularly, including evenings ~ Exposure to privacy, consent, AdTech, MarTech, or data governance domains Experience supporting customers through technical implementations end-to-end We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. If you have a need that requires accommodation, please let us know by emailing [email protected] . Ketch is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. If you would like more information about how your data is processed, please contact us.
Locations
Remote Technical Support Engineer (French-speaking) in Kent, Rochester employer: Ketch
Ketch is an exceptional employer that champions a culture of collaboration and innovation, particularly for the Remote Customer Success Manager role based in the UK. With a commitment to employee growth, Ketch offers extensive training and development opportunities, ensuring that team members can thrive in their careers while contributing to meaningful projects in responsible data use. The inclusive work environment fosters a sense of belonging, making it an ideal place for professionals who are passionate about making a positive impact in the tech industry.
