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For Companies At a Glance
- Tasks: Own customer relationships, lead implementations, and ensure value delivery throughout the customer lifecycle.
- Company: Join Ketch, a leader in responsible data use for the AI era.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on innovation and customer satisfaction.
- Why this job: Make a real impact by helping global brands navigate data privacy and compliance.
- Qualifications: 5+ years in customer success or related roles, fluent in English and French.
The predicted salary is between 60000 - 75000 £ per year.
About Ketch
Ketch is redefining responsible data use for the AI era. Our Data Permissioning Platform helps companies manage data privacy, consent, and compliance -- while enabling privacy-safe data activation across devices, systems, and third-party applications. Global brands rely on Ketch to support GDPR, CCPA/CPRA, and modern data governance initiatives.
What you'll do
- Own a book of regional customers through the full implementation lifecycle, working collaboratively with the broader CS team to support customers in the region, with ad-hoc support coverage as needed.
- Lead solution design, configuration, onboarding, and adoption to drive time-to-value for regional customers, owning implementations end-to-end and independently.
- Support regional customers post go-live in collaboration with the broader CS team, ensuring consistent delivery of value across the customer lifecycle.
- Translate product usage into business outcomes, contribute to strategic customer conversations (QBRs), and maintain customer health to support retention and expansion.
- Act as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements.
- Provide in-timezone support coverage on an ad-hoc basis, triaging and resolving customer issues to minimize downtime and meet SLAs.
Skills
- Proven delivery of SaaS implementations and high-quality customer-facing deliverables, with the ability to manage multiple concurrent onboarding engagements independently.
- Strong customer and stakeholder management, able to lead executive conversations and translate technical detail into business impact.
- Excellent written and verbal communication and a pragmatic, bias-for-action approach.
- Comfortable working within a regional CS team, collaborating across time zones to support shared customer outcomes.
- Technically astute with strong understanding of SaaS concepts, integrations, and practical troubleshooting.
Requirements
- 5+ years of experience in customer success, professional services, solutions consulting, or a related customer-facing technical role at a cloud/SaaS company, with evidence of managing larger customer relationships.
- Experience in a US-based early-stage B2B SaaS environment is essential.
- Fluency in English and French is required.
- Comfortable operating autonomously and in ambiguity, with a strong sense of ownership and cross-functional collaboration.
- Legally authorized to work in the UK.
- Bachelor's degree or equivalent experience.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Customer Success Manager - UK (French Speaking) employer: Ketch
Contact Detail:
Ketch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - UK (French Speaking)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ketch on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Ketch's products inside out. Show us how your experience aligns with their mission of responsible data use. The more you know, the better you can demonstrate your value!
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to translate technical details into business outcomes. Role-play with a friend to nail down your pitch and make it sound natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Success Manager - UK (French Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in SaaS implementations and customer management, and don’t forget to mention your fluency in French!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your skills align with our mission at Ketch. Keep it engaging and personal.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive value for customers. Numbers and outcomes speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Ketch
✨Know Your Stuff
Make sure you understand Ketch's Data Permissioning Platform and how it fits into the broader landscape of data privacy and compliance. Brush up on GDPR, CCPA/CPRA, and be ready to discuss how these regulations impact customer success.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage SaaS implementations and customer relationships. Highlight instances where you've led onboarding processes or resolved complex customer issues to show your hands-on experience.
✨Communicate Clearly
Since this role requires excellent communication skills, practice articulating technical concepts in a way that non-technical stakeholders can understand. Be ready to translate product usage into business outcomes during your discussions.
✨Be Ready for Collaboration
Ketch values teamwork across time zones, so think about how you've successfully collaborated with others in the past. Prepare to discuss how you would work with the broader Customer Success team to ensure customer satisfaction and retention.