At a Glance
- Tasks: Manage customer success and drive value through implementation and support.
- Company: Join Ketch, a leader in responsible data use for the AI era.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Work in a dynamic, collaborative environment with a focus on diversity and inclusion.
- Why this job: Make a real impact by helping global brands navigate data privacy and compliance.
- Qualifications: 5+ years in customer success with SaaS experience; fluent in English and French.
The predicted salary is between 60000 - 80000 € per year.
About Ketch Ketch is redefining responsible data use for the AI era. Our Data Permissioning Platform helps companies manage data privacy, consent, and compliance — while enabling privacy‑safe data activation across devices, systems, and third‑party applications. Global brands rely on Ketch to support GDPR, CCPA/CPRA, and modern data governance initiatives.
What you’ll do You’ll own a book of regional customers through the full implementation lifecycle, working collaboratively with the broader CS team to support customers in the region, with ad‑hoc support coverage as needed. Lead solution design, configuration, onboarding, and adoption to drive time‑to‑value for regional customers, owning implementations end‑to‑end and independently. Support regional customers post go‑live in collaboration with the broader CS team, ensuring consistent delivery of value across the customer lifecycle. Translate product usage into business outcomes, contribute to strategic customer conversations (QBRs), and maintain customer health to support retention and expansion. Act as a technical escalation partner and subject‑matter advisor, collaborating with Product and Engineering on fixes and improvements. Provide in‑timezone support coverage on an ad‑hoc basis, triaging and resolving customer issues to minimize downtime and meet SLAs.
Skills Proven delivery of SaaS implementations and high‑quality customer‑facing deliverables, with the ability to manage multiple concurrent onboarding engagements independently. Strong customer and stakeholder management, able to lead executive conversations and translate technical detail into business impact. Excellent written and verbal communication and a pragmatic, bias‑for‑action approach. Comfortable working within a regional CS team, collaborating across time zones to support shared customer outcomes. Technically astute with strong understanding of SaaS concepts, integrations, and practical troubleshooting.
Requirements 5+ years of experience in customer success, professional services, solutions consulting, or a related customer‑facing technical role at a cloud/SaaS company, with evidence of managing larger customer relationships. Experience in a US‑based early‑stage B2B SaaS environment is essential. Fluency in English and French is required. Comfortable operating autonomously and in ambiguity, with a strong sense of ownership and cross‑functional collaboration. Legally authorized to work in the UK. Bachelor's degree or equivalent experience.
Information collected and processed as part of any job applications you choose to submit is subject to Ketch’s Privacy Policy. Ketch is proud to be an equal opportunity employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. If you have a need that requires accommodation, please let us know by emailing nicole.jeans@ketch.com. Ketch is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
Customer Success Manager - UK (French Speaking) employer: Ketch Kloud, Inc.
Ketch is an exceptional employer that champions a culture of innovation and collaboration, making it an ideal place for Customer Success Managers looking to make a meaningful impact in the AI era. With a strong commitment to employee growth, Ketch offers extensive training opportunities and a supportive work environment that values diversity and inclusion. Located in the UK, employees benefit from a dynamic team atmosphere while engaging with global brands on cutting-edge data privacy solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - UK (French Speaking)
✨Tip Number 1
Network like a pro! Reach out to current employees at Ketch on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding Ketch's products inside out. Dive into their Data Permissioning Platform and think about how your experience aligns with their mission. Being able to discuss specific features and how they relate to customer success will show you're genuinely interested.
✨Tip Number 3
Showcase your bilingual skills! Since fluency in French is a must, be ready to demonstrate your language proficiency during the interview. You could even prepare a few key points about your experience in both languages to impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Ketch. Let’s get you that Customer Success Manager role!
We think you need these skills to ace Customer Success Manager - UK (French Speaking)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in SaaS implementations and customer management, as these are key to what we’re looking for at Ketch.
Showcase Your Communication Skills:Since excellent written and verbal communication is crucial, use clear and concise language in your application. Don’t forget to demonstrate your ability to translate technical details into business impact – that’s a big plus for us!
Highlight Relevant Experience:Be sure to mention any experience you have in a B2B SaaS environment, especially if it involves managing larger customer relationships. We want to see how your background aligns with our needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ketch Kloud, Inc.
✨Know Your Stuff
Make sure you understand Ketch's Data Permissioning Platform and how it fits into the broader landscape of data privacy and compliance. Brush up on GDPR, CCPA/CPRA, and be ready to discuss how these regulations impact customer success.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage SaaS implementations and customer relationships. Highlight instances where you've driven value for customers and how you’ve handled technical challenges.
✨Practice Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating complex technical concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with explaining your ideas clearly.
✨Be Ready for Collaboration
Ketch values teamwork across time zones, so be prepared to discuss how you've successfully collaborated with diverse teams in the past. Share examples of how you’ve worked with product and engineering teams to resolve issues or improve processes.
