At a Glance
- Tasks: Manage vehicle repair claims from start to finish, ensuring smooth communication and resolution.
- Company: Join a growing motor claims operation with a focus on customer service.
- Benefits: Competitive salary, full-time role, and opportunities for career growth.
- Other info: Fast-paced environment where problem-solving and communication skills shine.
- Why this job: Be the hero in customers' vehicle repair journeys and make a real difference.
- Qualifications: Experience in motor claims or vehicle repair processes is essential.
Kestrel Talent is recruiting for an experienced Vehicle Repair Claims Handler to join a busy and growing motor claims operation. This role would suit someone who understands the complete motor claims and vehicle repair journey, from First Notification of Loss (FNOL) through to repair completion, and is comfortable coordinating customers, repairers, insurers and other parties to keep claims moving.
You’ll need to be organised, confident communicating with different stakeholders and able to manage multiple live claims while maintaining a high level of customer service.
The Role
As a Vehicle Repair Claims Handler, you will take responsibility for claims from the initial notification through to completion. Your responsibilities will include:
- Handling First Notification of Loss (FNOL) and accurately recording all relevant claim information.
- Managing motor claims from initial notification through to vehicle repair and completion.
- Arranging vehicle recovery, roadside assistance and replacement/hire vehicles where required.
- Liaising with customers, bodyshops, repairers, insurers, engineers and other third parties.
- Providing clear and accurate updates throughout the repair and claims process.
- Monitoring repair progress and proactively addressing potential delays.
- Managing customer and client queries professionally and efficiently.
- Handling escalations and resolving problems with a practical, solution-focused approach.
- Ensuring claim records and systems remain accurate and up to date.
- Managing a busy caseload while prioritising urgent or time-sensitive cases.
What We’re Looking For
Previous experience within one or more of the following is essential:
- Motor claims
- Accident management
- Vehicle repair claims
- Motor assistance
- Insurance claims involving vehicle repairs
You should also have:
- A good understanding of the motor claims and vehicle repair process from FNOL through to completion.
- Strong attention to detail.
- The ability to manage multiple claims and priorities in a busy environment.
- Excellent telephone and written communication skills.
- Strong customer service skills.
- Confidence dealing with repairers, insurers, engineers and customers.
- A proactive approach to identifying and resolving problems.
- The ability to remain calm and professional when dealing with delays, complaints or escalations.
This is a great opportunity for an experienced motor claims professional who enjoys taking ownership of cases, solving problems and ensuring customers receive a smooth service throughout the vehicle repair process. Interested? Apply today with your CV for a confidential conversation about the opportunity.
Customer service claims in Nantwich employer: Kestral Talent
Join a dynamic technology business in Barnsley as an IT Apprentice, where you'll be part of a supportive and friendly team dedicated to helping you grow your skills in a variety of IT areas. With hands-on experience across technical support, cloud systems, and cyber security, this role offers a unique opportunity to learn and develop in a fast-paced environment that values curiosity and innovation. The company fosters a culture of learning and collaboration, ensuring that you have the resources and mentorship needed to thrive in your IT career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer service claims in Nantwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kestral Talent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kestral Talent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer service claims in Nantwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kestral Talent:Your cover letter is your chance to shine! Tell us why you want to work at Kestral Talent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kestral Talent!
How to prepare for a job interview at Kestral Talent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
