At a Glance
- Tasks: Provide 1st/2nd line IT support and resolve technical issues for diverse businesses.
- Company: Join a growing managed service provider with a supportive team culture.
- Benefits: Competitive salary, ongoing training, and opportunities for career progression.
- Other info: Dynamic role with exposure to various technologies and customer environments.
- Why this job: Make a real impact by helping customers solve tech problems and grow your skills.
- Qualifications: Hands-on IT support experience and strong troubleshooting skills required.
Location: Barnsley
Salary: £30,000–£35,000 per annum
Hours: 37.5 hours per week
Position: Full-time
Kestrel Talent is recruiting an experienced 1st/2nd Line IT Support Technician for a growing managed service provider supporting small and medium-sized businesses. This is an opportunity for someone who already has solid hands-on IT support experience and wants greater technical variety, closer customer relationships and the opportunity to progress within a small, knowledgeable team.
The role involves working directly with customers to resolve technical problems across a variety of business environments. You’ll take ownership of service desk tickets from initial contact through to resolution, keeping customers informed and explaining technical issues clearly. Support will be provided by telephone, email, remote-access tools and on-site when required.
This is an ideal opportunity for someone currently working in first-line support who is ready to step up, or an existing 1st/2nd Line Technician looking for broader exposure and more responsibility.
Responsibilities:
- Provide responsive first and second-line IT support.
- Own service desk tickets and drive issues through to resolution.
- Troubleshoot Microsoft 365, Windows, email, networking, hardware, printers, mobile devices and business applications.
- Create and manage users, mailboxes, groups, permissions, security settings and access controls.
- Install and support desktops, laptops, servers, networking equipment and cloud services.
- Complete proactive monitoring, maintenance, patching and basic system administration.
- Support endpoint security, backup systems and cyber-security processes.
- Maintain accurate ticket notes, technical documentation and customer system records.
- Escalate complex issues appropriately while retaining ownership.
- Assist with customer projects, device rollouts, installations and site visits.
- Build trusted relationships by providing clear, reliable and personable support.
- Share knowledge and contribute to improvements across the service desk.
Technology exposure:
- Microsoft 365
- Windows desktops and laptops
- Windows servers
- DNS, DHCP, Wi-Fi, routers, switches and VPNs
- Endpoint security and cyber-security tools
- Backup and monitoring platforms
- Cloud services
- Remote monitoring and support tools
- Scripting and automation workflows
- Business systems integrations
Experience required:
- Previous experience in an IT support position is essential.
- Hands-on experience supporting Windows PCs and Microsoft 365.
- Experience managing users, mailboxes, groups and permissions.
- A practical understanding of networking fundamentals.
- Strong troubleshooting and problem-solving skills.
- Experience using ticketing or remote-support systems.
- The confidence to communicate directly with customers.
- Clear written communication and accurate documentation skills.
- An organised approach to competing priorities and interruptions.
Experience within an MSP or another busy multi-customer support environment would be a strong advantage, although it is not essential.
The person:
The employer is looking for someone curious, capable and motivated—someone who thinks clearly, asks good questions and wants to understand why something has gone wrong rather than simply following a script. Technical ability matters, but attitude and customer service are equally important. You should be friendly, calm under pressure and able to explain technology in plain English.
Development and progression:
This position offers the opportunity to build a long-term career within a growing MSP. The successful person will receive ongoing technical development, internal knowledge sharing, vendor training where appropriate and exposure to varied customer environments. Over time, you’ll have the opportunity to take on more complex technical work and become involved in automation, systems integration and customer projects.
If you want a varied IT support role where you can take ownership, develop technically and make a genuine difference to customers, apply today.
IT Support Technician in Barnsley employer: Kestral Talent
Kestrel Talent is an excellent employer for IT Support Technicians, offering a dynamic work environment in Barnsley where you can thrive in a small, knowledgeable team. With a focus on employee growth, you'll benefit from ongoing technical development and the chance to engage with diverse customer projects, all while enjoying a supportive culture that values clear communication and strong customer relationships.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Barnsley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Kestral Talent values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Kestral Talent might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Kestral Talent!
✨Direct Apply to Kestral Talent
Let's not forget to apply directly through the Kestral Talent website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Barnsley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Kestral Talent.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Kestral Talent. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Kestral Talent
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
