Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide friendly front-desk service and handle patient enquiries.
- Company: Join a supportive medical practice dedicated to patient care.
- Benefits: Competitive pay, flexible hours, and valuable experience in healthcare.
- Why this job: Make a difference in patients' lives while gaining essential customer service skills.
- Qualifications: GCSE or equivalent preferred; customer service experience is a plus.
- Other info: Opportunity for growth in a dynamic healthcare environment.
The predicted salary is between 12 - 13 ÂŁ per hour.
The Patient Adviser team is the first point of contact for patients and all visitors at The Keston & Moorings Medical Practice. The Patient Advisers provide a reception service and handle all queries from patients on reception and dayâtoâday enquiries via the online portal.
Key Information
Applications may be closed early if a suitable candidate is identified prior to the advertised closing date. We encourage interested applicants to submit their applications as soon as possible.
Responsibilities
- Provide a friendly and professional frontâdesk service to all patients and visitors.
- Handle patient enquiries in person, by phone and via the online portal.
- Process appointment bookings, cancellations and rescheduling requests.
- Assist patients with general enquiries about practice services and signpost them to appropriate healthcare professionals or external services.
- Manage and respond to patient queries submitted through the online portal.
- Maintain accurate records using the practice's clinical system.
- Assist with prescription requests, referrals and other administrative forms.
- Support scanning, filing, and correspondence management while ensuring dataâprotection compliance.
- Assist with the organisation of QOF recalls, ensuring patients attend required reviews and screenings.
- Contact patients via phone, SMS or letter to remind them of due appointments or health checks.
- Ensure accurate recording of QOFârelated data to support practice targets and care quality.
- Provide general administrative support to clinicians and practice staff as required.
- Support the practice in implementing new initiatives to improve patient care and service efficiency.
- Comply with NHS confidentiality and dataâprotection policies, health and safety regulations, and infectionâcontrol procedures.
All post holders must fulfil the duties of The Bourne Partnership's Equal Opportunities Policy and comply with equality laws.
Key Relationships
- Internal: Senior Management team, colleagues within The Bourne Partnership
- External: Other GP practices and practice groups, external organisations
Person Specification
Qualifications
- GCSE or equivalent (preferred)
Experience
- Customer service: 1 year (preferred)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service check will be required.
Pay
ÂŁ12.71 to ÂŁ13.00 per hour, dependent on experience.
Patient Adviser in London employer: Keston and Moorings Medical Practice
Contact Detail:
Keston and Moorings Medical Practice Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Patient Adviser in London
â¨Tip Number 1
First things first, make sure you know the ins and outs of the Patient Adviser role. Brush up on your customer service skills and be ready to showcase how you can handle enquiries like a pro. We want to see that youâre not just applying for any job, but that you genuinely care about providing top-notch service to patients.
â¨Tip Number 2
Networking is key! Reach out to current or former employees at The Keston & Moorings Medical Practice. They can give you the lowdown on what itâs really like working there and might even put in a good word for you. Plus, it shows youâre proactive and genuinely interested in the position.
â¨Tip Number 3
When you get that interview, donât just prepare answersâprepare questions too! Ask about their patient care initiatives or how they handle busy periods. This shows youâre thinking ahead and are keen to contribute to the team. Remember, itâs a two-way street!
â¨Tip Number 4
Finally, apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the extra step to engage with us directly. So, get your application in and letâs get the ball rolling!
We think you need these skills to ace Patient Adviser in London
Some tips for your application đŤĄ
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so donât be afraid to show your enthusiasm for the role and how your experiences make you a great fit for our Patient Adviser team.
Tailor Your Application: Make sure to customise your application to highlight relevant experience in customer service and handling enquiries. We love seeing how your skills align with what weâre looking for, so take the time to connect the dots!
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, focusing on your key achievements and how they relate to the responsibilities of the Patient Adviser role. Less is often more!
Apply Early: Donât wait until the last minute! We might close applications early if we find the right candidate, so get your application in as soon as possible through our website. We canât wait to hear from you!
How to prepare for a job interview at Keston and Moorings Medical Practice
â¨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Adviser. Familiarise yourself with the tasks like handling patient enquiries and managing appointment bookings. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
â¨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, be ready to share specific examples from your past experiences. Think of times when you handled difficult situations or went above and beyond for a customer. This will highlight your ability to connect with patients and manage their queries effectively.
â¨Practice Common Interview Questions
Prepare for typical interview questions related to patient care and administrative tasks. Questions like 'How would you handle a difficult patient?' or 'What steps do you take to ensure data protection?' are likely to come up. Practising your answers will help you feel more confident during the interview.
â¨Ask Thoughtful Questions
At the end of the interview, donât forget to ask questions! Inquire about the team dynamics, how they measure success in the role, or what initiatives they have in place to improve patient care. This shows your enthusiasm and helps you gauge if the practice is the right fit for you.
