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- Tasks: Be the friendly face for patients, managing inquiries and appointment bookings.
- Company: A caring healthcare provider in Kenley with a focus on patient experience.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Why this job: Make a difference in people's lives while gaining valuable customer service experience.
- Qualifications: Customer service experience and GCSE qualifications preferred.
- Other info: Apply quickly as this role may close early!
The predicted salary is between 12 - 13 £ per hour.
A healthcare provider in Kenley is seeking a Patient Adviser to serve as the first point of contact for patients and visitors. In this role, you will handle inquiries, manage appointment bookings, and provide administrative support to clinicians.
The ideal candidate will have experience in customer service and preferred qualifications at the GCSE level.
This position offers a pay range of £12.71 to £13.00 per hour depending on experience. Apply promptly to be considered as the role may close early.
Patient Services Front Desk Specialist in Kenley employer: Keston and Moorings Medical Practice
Contact Detail:
Keston and Moorings Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Front Desk Specialist in Kenley
✨Tip Number 1
Make sure to research the healthcare provider before your interview. Knowing their values and services will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to customer service and patient interaction. We all know that first impressions count, so being prepared will help you shine during your interview.
✨Tip Number 3
Dress appropriately for the interview. A professional appearance can make a big difference, especially in a healthcare setting where you’ll be the first point of contact for patients.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Patient Services Front Desk Specialist in Kenley
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We want to see how you've handled inquiries and supported clients in the past, as this role is all about making patients feel welcome and cared for.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your skills align with the responsibilities of managing appointment bookings and providing administrative support. We love seeing candidates who take the time to connect their experience with what we’re looking for!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember that this is a healthcare setting. Strike a balance between being approachable and maintaining professionalism in your written application. Show us your personality while keeping it suitable for a front desk role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team right from the start!
How to prepare for a job interview at Keston and Moorings Medical Practice
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Patient Services Front Desk Specialist. Familiarise yourself with common patient inquiries and appointment booking processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position heavily relies on customer service, prepare examples from your past experiences where you've successfully handled difficult situations or provided exceptional service. Be ready to discuss how you can apply these skills in a healthcare setting.
✨Practice Common Interview Questions
Anticipate questions related to patient interaction and administrative tasks. Practising answers to questions like 'How would you handle an upset patient?' or 'What steps do you take to ensure accurate appointment bookings?' will help you feel more confident during the interview.
✨Dress the Part
First impressions matter, especially in a healthcare environment. Dress professionally and appropriately for the interview. This shows respect for the role and the organisation, and it helps set a positive tone right from the start.
