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For Companies At a Glance
- Tasks: Provide friendly front-desk service and handle patient enquiries.
- Company: Join a supportive medical practice focused on patient care.
- Benefits: Competitive pay, flexible hours, and a chance to make a difference.
- Why this job: Be the first point of contact for patients and help improve their healthcare experience.
- Qualifications: GCSE or equivalent preferred; customer service experience is a plus.
- Other info: Opportunity for growth in a dynamic healthcare environment.
The predicted salary is between 12 - 13 £ per hour.
The Patient Adviser team is the first point of contact for patients and all visitors at The Keston & Moorings Medical Practice. The Patient Advisers provide a reception service and handle all queries from patients on reception and day‑to‑day enquiries via the online portal.
Responsibilities
- Provide a friendly and professional front‑desk service to all patients and visitors.
- Handle patient enquiries in person, by phone and via the online portal.
- Process appointment bookings, cancellations and rescheduling requests.
- Assist patients with general enquiries about practice services and signpost them to appropriate healthcare professionals or external services.
- Manage and respond to patient queries submitted through the online portal.
- Maintain accurate records using the practice’s clinical system.
- Assist with prescription requests, referrals and other administrative forms.
- Support scanning, filing, and correspondence management while ensuring data‑protection compliance.
- Assist with the organisation of QOF recalls, ensuring patients attend required reviews and screenings.
- Contact patients via phone, SMS or letter to remind them of due appointments or health checks.
- Ensure accurate recording of QOF‑related data to support practice targets and care quality.
- Provide general administrative support to clinicians and practice staff as required.
- Support the practice in implementing new initiatives to improve patient care and service efficiency.
- Comply with NHS confidentiality and data‑protection policies, health and safety regulations, and infection‑control procedures.
All post holders must fulfil the duties of The Bourne Partnership’s Equal Opportunities Policy and comply with equality laws.
Key Relationships
- Internal: Senior Management team, colleagues within The Bourne Partnership
- External: Other GP practices and practice groups, external organisations
Person Specification
- Qualifications: GCSE or equivalent (preferred)
- Experience: Customer service: 1 year (preferred)
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service check will be required.
Pay: £12.71 to £13.00 per hour, dependent on experience.
Patient Adviser in Kenley employer: Keston and Moorings Medical Practice
Contact Detail:
Keston and Moorings Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Adviser in Kenley
✨Tip Number 1
Get to know the practice! Research The Keston & Moorings Medical Practice and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. Focus on common questions related to customer service and patient care, so you can confidently showcase your skills when it counts.
✨Tip Number 3
Network like a pro! Connect with current or former employees of the practice on LinkedIn. They can provide insider tips and might even put in a good word for you, which could give you an edge over other candidates.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for the role.
We think you need these skills to ace Patient Adviser in Kenley
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to check out our website and get familiar with what we do. Understanding our values and the role of a Patient Adviser will help you tailor your application to show us why you're the perfect fit!
Be Personal and Professional: When writing your application, make sure to strike a balance between being friendly and professional. We want to see your personality shine through while also demonstrating that you can handle patient enquiries with care and respect.
Highlight Relevant Experience: If you've got customer service experience, don’t hold back! Share specific examples of how you've handled enquiries or provided support in previous roles. This will help us see how your skills align with what we’re looking for in a Patient Adviser.
Apply Early!: Remember, applications might close early if we find the right candidate, so don’t wait around! Submit your application through our website as soon as you can to ensure you don’t miss out on this opportunity.
How to prepare for a job interview at Keston and Moorings Medical Practice
✨Know the Practice Inside Out
Before your interview, take some time to research The Keston & Moorings Medical Practice. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Patient Adviser, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or went the extra mile for someone – these stories will resonate well.
✨Practice Common Interview Questions
Anticipate questions related to handling patient enquiries, managing appointments, and maintaining confidentiality. Practising your responses can help you feel more confident. Consider doing mock interviews with a friend or family member to refine your answers.
✨Demonstrate Your Team Spirit
The role involves working closely with other staff members and healthcare professionals. Be ready to discuss how you collaborate with others and support team initiatives. Highlight any experience you have in a team setting, especially in a healthcare or customer service environment.
