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- Tasks: Lead the service desk for UK and Indian operations, managing tickets and support agents.
- Company: Join a prestigious Gold SAP partner with a strong reputation and happy clients.
- Benefits: Enjoy a competitive salary, bonus, and benefits in a supportive work environment.
- Why this job: Be part of a dynamic team with excellent leadership and opportunities for growth.
- Qualifications: Must have ABAP skills and experience with oData, SAPUI5, and SAP BTP.
- Other info: Candidates should have a valid UK or EU passport and excellent references.
The predicted salary is between 45000 - 50000 £ per year.
We’re recruiting for a highly regarded Gold SAP partner.
They enhance their existing clients’ estates with SAP BTP consulting services and data software solutions.
They have a great relationship with SAP, are a European firm, have a great leadership team, low attrition, and a prestigious and happy client base.
They require someone to lead their service desk for their UK and Indian operations.
You will manage all tickets, incidents, and support agents and ensure communication and SLAs are met through excellent service.
With exceptional people and leadership skills, you will be skilled in ABAP and the following areas: oData, SAPUI5, and SAP BTP.
All applicants will be well-presented, personable, and dynamic. You must have achieved a stable and progressive permanent career. You must possess a valid UK or EU passport or ILTR, have excellent references, and C2 English.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Customer Service
- Industries: IT Services and IT Consulting
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SAP ABAP Support Lead - c.£45K-£50K + Bonus & Benefits - UK employer: KES EU
Contact Detail:
KES EU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP ABAP Support Lead - c.£45K-£50K + Bonus & Benefits - UK
✨Tip Number 1
Make sure to showcase your leadership skills during the interview. Prepare examples of how you've successfully managed teams or projects in the past, especially in a service desk environment.
✨Tip Number 2
Familiarize yourself with the latest trends and updates in SAP BTP, oData, and SAPUI5. Being able to discuss recent developments will demonstrate your commitment to staying current in the field.
✨Tip Number 3
Network with professionals in the SAP community. Engaging with others in the industry can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 4
Prepare to discuss how you handle customer service challenges. Think of specific instances where you resolved issues effectively, as this role emphasizes excellent service and communication.
We think you need these skills to ace SAP ABAP Support Lead - c.£45K-£50K + Bonus & Benefits - UK
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of the SAP ABAP Support Lead position. Familiarize yourself with the key skills required, such as ABAP, oData, SAPUI5, and SAP BTP, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in managing service desks, handling tickets, and leading support teams. Provide specific examples that demonstrate your leadership skills and ability to meet SLAs.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your strong interpersonal skills. Use clear and concise language, and consider including examples of how you've effectively communicated with clients or team members in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any grammatical errors or typos, as a well-presented application will reflect your attention to detail and professionalism.
How to prepare for a job interview at KES EU
✨Showcase Your Leadership Skills
Since the role requires exceptional people and leadership skills, be prepared to discuss your previous experiences in managing teams and handling service desk operations. Share specific examples of how you've successfully led a team and met SLAs.
✨Demonstrate Technical Proficiency
Make sure to highlight your expertise in ABAP, oData, SAPUI5, and SAP BTP during the interview. Be ready to answer technical questions and possibly solve problems on the spot to showcase your skills.
✨Emphasize Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and concisely. Prepare to discuss how you ensure effective communication between support agents and clients, especially in a multicultural environment.
✨Prepare for Behavioral Questions
Expect behavioral questions that assess your problem-solving abilities and how you handle challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
