Coordinator, Commercial - UK & Northern Europe

Reporting to the Director, Commercial – UK & Northern Europe, the Coordinator, Commercial Operations – UK & Northern Europe provides operational, administrative, and coordination support to Kerzner International’s Global Commercial Office (GCO) teams. Operating within the GCO operating model, the role supports the smooth execution of commercial activity through process coordination, data accuracy, reporting support, and logistics, enabling account and commercial leaders to focus on revenue delivery and partner engagement. The role is execution-focused, detail-oriented, and reliability-driven, contributing to commercial effectiveness through strong organisation, disciplined use of systems, and consistent ways of working.

Key Responsibilities

• Commercial Coordination & Administrative Support: Provide day-to-day coordination and administrative support to regional GCO teams. Support scheduling of meetings, calls, travel, and key commercial activities. Act as a point of contact for internal coordination and basic external enquiries, routing appropriately. Maintain shared files, folders, and documentation in line with GCO standards.
• Systems, Data & Reporting Support: Support accurate and timely data entry and maintenance in enterprise commercial systems (e.g. Salesforce). Assist with updating account records, opportunities, pipelines, and activity logs. Support preparation and consolidation of commercial reports, trackers, and presentations. Maintain distribution lists, contact databases, and shared reporting tools.
• Commercial Planning & Activity Support: Assist with coordination of trade shows, roadshows, sales trips, and partner events from a logistics and planning perspective. Support preparation and distribution of commercial materials, presentations, and collateral. Help ensure agreed commercial initiatives are tracked, documented, and followed through. Support pre-opening and pre-integration activity at an administrative and coordination level.
• Performance & Market Support: Assist with basic market research, competitor tracking, and information gathering as directed. Support maintenance of activity trackers, budgets, and simple performance summaries. Help ensure information shared with partners and properties is accurate and up to date.
• Supplier Invoice Responsibilities: Process and verify supplier invoices. Match invoices to purchase orders and approvals. Submit approved invoices to Finance for payment. Track invoice status and payment deadlines. Resolve invoice discrepancies and supplier queries. Maintain accurate invoice records and reports. Ensure compliance with company procedures and policies.
• Ways of Working & Team Support: Operate in line with GCO standards, templates, and governance. Support consistent ways of working across the regional GCO team. Contribute to improvements in coordination, documentation, and administrative efficiency. Support onboarding of new team members from a process and systems orientation perspective.

Skills, Experience & Educational Requirements:

• 2–4+ years’ experience in an administrative, coordination, or operations support role.
• Strong organisational skills and attention to detail.
• Comfortable working with CRM and reporting systems (e.g. Salesforce).
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Clear written and verbal communication skills in English.
• Ability to manage multiple tasks and priorities with reliability and structure.
• Proactive, collaborative, and service-oriented mindset.
• Experience in hospitality, travel, or a service-led industry is an advantage.
• A university degree is an advantage but not essential.