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For Companies At a Glance
- Tasks: Deliver top-notch Workforce Management solutions and provide expert customer consulting.
- Company: Leading cloud solutions provider in the UK with a focus on innovation.
- Benefits: Full-time role with growth opportunities in a collaborative environment.
- Why this job: Join a team dedicated to exceptional customer outcomes and innovative solutions.
- Qualifications: Experience with Genesys Cloud and strong problem-solving skills required.
- Other info: Ideal for those passionate about technology and customer success.
The predicted salary is between 36000 - 60000 £ per year.
A leading cloud solutions provider in the UK is seeking a Professional Services Engineer with strong expertise in Workforce Management (WFM). The role focuses on delivering high-quality WFM implementations, technical configuration, and customer consulting. Ideal candidates will have hands-on experience with Genesys Cloud, strong problem-solving skills, and a consultative mindset.
This is a full-time position with opportunities for growth, offered in a collaborative and innovative environment, ideally suited for individuals committed to achieving exceptional customer outcomes.
WFM & CX Solutions Engineer (Genesys Cloud) employer: Kerv
Contact Detail:
Kerv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land WFM & CX Solutions Engineer (Genesys Cloud)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work with Genesys Cloud. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your WFM implementations and technical configurations. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Get ready for those tricky interview questions by rehearsing your problem-solving strategies and consultative approaches. We recommend doing mock interviews with friends or using online platforms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace WFM & CX Solutions Engineer (Genesys Cloud)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Workforce Management and Genesys Cloud. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about WFM and how your consultative mindset can help us deliver exceptional customer outcomes. Keep it engaging and personal.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with innovative solutions, especially in a technical context.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Kerv
✨Know Your Genesys Cloud Inside Out
Make sure you brush up on your knowledge of Genesys Cloud. Familiarise yourself with its features, functionalities, and any recent updates. Being able to discuss specific use cases or configurations will show that you're not just familiar with the platform but also passionate about it.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've tackled complex issues in WFM implementations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and how you approach challenges.
✨Emphasise Your Consultative Mindset
Since the role involves customer consulting, be ready to discuss how you've successfully engaged with clients in the past. Highlight your ability to listen, understand their needs, and provide tailored solutions. This will illustrate your commitment to achieving exceptional customer outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and future projects related to WFM and CX. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation with your interviewers.
