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For Companies At a Glance
- Tasks: Drive customer success by crafting tailored solutions and delivering engaging product demonstrations.
- Company: Join Kerv, a next-generation cloud-first provider with a customer-first approach.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on customer experience and industry trends.
- Why this job: Make a real impact in the contact centre space with innovative technology.
- Qualifications: 5+ years in CX/CCaaS solutions and strong bid writing skills required.
The predicted salary is between 60000 - 80000 ÂŁ per year.
Please Note: This is a hybrid working role which will require attending Richmond Office (TW9) at least once a week.
About Us
Launched in July 2020, Kerv is a next‑generation customer‑first, cloud‑first provider, created to help customers achieve successful business outcomes in a new digital era. Kerv consists of seven specialised practices, enabling us to offer our customer bases an end‑to‑end service under one brand. This role is for the Kerv Experience practice which specialises in the contact centre space. Partnered to sell, deploy and support the Genesys Cloud CX platform since 2015. Kerv Experience has won numerous awards.
About the Role
The Senior Solution Consultant role is a key position within our organisation, responsible for driving customer success by leveraging the power of Genesys Cloud CX. As a Senior Solution Consultant, you will play a vital role in understanding client needs and translating them into tailored demonstrations that optimise their customer & agent experience management. You will work closely with customers, conducting in‑depth discussions to identify pain points and challenges they face in their customer interactions. With your deep understanding of the Genesys Cloud CX platform, you will design and present innovative solutions that address these challenges, aligning with the client's unique business objectives. Your expertise will be showcased through product demonstrations, where you will demonstrate the capabilities and benefits of Genesys Cloud CX and Kerv products to potential customers. This requires excellent communication and presentation skills to effectively convey technical concepts and showcase the value proposition of the solution. A core element of this role is strong bid and tender writing capability. You will play a leading role in producing written responses to RFPs, ITTs, and other tender documents, ensuring that Kerv’s propositions are clear, compelling, and aligned to customer objectives. This requires the ability to communicate complex technical and business concepts clearly and persuasively in writing. As we have various practices within Kerv selling value‑added services, you will be expected to collaborate with other practices to understand how their offering assists the customer with their requirements.
Your Part to Play
- Partner closely with the sales team to understand customer requirements and shape winning solutions.
- Lead the creation of high‑quality written content for bids, tenders, and proposals, including technical and solution sections.
- Translate complex customer requirements into clear, structured, and persuasive written responses.
- Design and present tailored solutions aligned to customer goals and business outcomes.
- Deliver engaging product demonstrations and presentations to a variety of customer personas.
- Collaborate with internal teams and other Kerv practices to bring together end‑to‑end solutions.
- Build strong, credible relationships with customers based on trust and expertise.
- Stay current with industry trends, customer experience technologies, and the Genesys Cloud CX platform.
- Collaborate closely with the Customer Success team to drive product adoption across a portfolio of 80+ Genesys customers.
Requirements
- 5+ years of experience working with CX/CCaaS solutions.
- Proven experience in bid writing, tender responses, and technical written documentation.
- Strong technical skills are desirable.
- Excellent communication skills, with the ability to engage with various customer personas (IT, Contact Centre Managers, Heads of Departments).
- Ability to work effectively in a fast‑paced pre‑sales environment.
- Self‑motivated, proactive, and comfortable working both independently and as part of a team.
- Strong solution design capability with a customer‑first mindset.
Summary
The Senior Solution Consultant at Kerv is pivotal in driving customer success through the Genesys Cloud CX platform. This role involves understanding client needs, crafting tailored solutions, and showcasing the benefits of our products through compelling demonstrations. With a focus on bid and tender writing, you will ensure that our propositions are clear, persuasive, and aligned with customer objectives.
Senior Solutions Consultant employer: Kerv
Contact Detail:
Kerv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solutions Consultant
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you land that Senior Solutions Consultant role. Be ready to explain how your skills align with their needs.
✨Tip Number 3
Showcase your expertise! Create a portfolio of your past work, especially any successful projects related to CX/CCaaS solutions. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Kerv.
We think you need these skills to ace Senior Solutions Consultant
Some tips for your application 🫡
Showcase Your Experience: When writing your application, make sure to highlight your experience with CX/CCaaS solutions. We want to see how your background aligns with the role, so don’t hold back on those relevant achievements!
Tailor Your Responses: Each bid or tender response should be tailored to the specific requirements of the client. We love it when applicants take the time to understand the customer’s needs and reflect that in their written content.
Keep It Clear and Compelling: Your written application should be clear and persuasive. Use straightforward language to explain complex concepts, as this will demonstrate your ability to communicate effectively—an essential skill for the Senior Solutions Consultant role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, we can ensure your application gets the attention it deserves, and you’ll be one step closer to joining our awesome team!
How to prepare for a job interview at Kerv
✨Know Your Genesys Cloud CX Inside Out
Make sure you have a solid understanding of the Genesys Cloud CX platform. Familiarise yourself with its features and benefits, as well as how it can solve common customer pain points. This knowledge will help you tailor your responses and demonstrate your expertise during the interview.
✨Prepare for Bid Writing Questions
Since bid writing is a core part of the role, be ready to discuss your experience in crafting compelling proposals. Bring examples of past bids you've worked on, highlighting how you structured your responses to meet customer objectives. This will show your ability to communicate complex ideas clearly.
✨Practice Your Presentation Skills
As a Senior Solutions Consultant, you'll need to deliver engaging product demonstrations. Practice presenting technical concepts in a way that's easy to understand for various customer personas. Consider doing mock presentations with friends or colleagues to refine your delivery and build confidence.
✨Showcase Your Customer-Centric Mindset
During the interview, emphasise your approach to understanding client needs and translating them into tailored solutions. Share specific examples of how you've built strong relationships with customers and how you've successfully addressed their challenges in previous roles.