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For Companies At a Glance
- Tasks: Onboard clients and configure GenesysCloud systems for top-notch customer solutions.
- Company: Leading tech services provider in Greater London with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and a chance to work with cutting-edge technology.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: GenesysCloud Professional certification and strong telephony knowledge required.
- Other info: Exciting opportunities for national and international travel.
The predicted salary is between 48000 - 72000 £ per year.
A leading technology services provider in Greater London is seeking a Professional Service Engineer with extensive experience in delivering GenesysCloud projects. This role involves onboarding new clients, configuring systems, and ensuring high-quality customer solutions.
The ideal candidate will possess a minimum of GenesysCloud Professional certification, strong telephony knowledge, and the ability to create structured documentation. The position requires excellent communication skills and a passion for customer satisfaction. Occasional national and international travel may be expected.
Senior Genesys Cloud Solutions Engineer employer: Kerv
Contact Detail:
Kerv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Genesys Cloud Solutions Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with GenesysCloud. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous GenesysCloud projects. This will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your communication skills. Remember, being articulate about your experience is key to impressing potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented individuals like you. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Senior Genesys Cloud Solutions Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with GenesysCloud projects. We want to see how you've onboarded clients and configured systems, so be specific about your achievements!
Show Off Your Certifications: Don’t forget to mention your GenesysCloud Professional certification! It’s a big plus for us, so make it stand out in your application.
Communicate Clearly: Since excellent communication skills are key for this role, ensure your written application is clear and concise. We appreciate a well-structured document that reflects your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Kerv
✨Know Your Genesys Cloud Inside Out
Make sure you brush up on your Genesys Cloud knowledge before the interview. Be prepared to discuss specific projects you've worked on, the challenges you faced, and how you overcame them. This will show your depth of experience and understanding of the platform.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using video tools to record yourself. This will help you refine your delivery and ensure you come across as confident and professional.
✨Prepare for Customer-Centric Questions
Expect questions that assess your approach to customer satisfaction. Think of examples where you went above and beyond for a client or resolved a tricky issue. Highlighting your passion for customer service will resonate well with the interviewers.
✨Document Your Success Stories
Since structured documentation is key in this role, prepare to discuss how you create and maintain documentation for your projects. Bring examples if possible, as this will demonstrate your organisational skills and attention to detail, which are crucial for a Senior Genesys Cloud Solutions Engineer.
