Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive new business by selling innovative AI-driven CCaaS solutions to mid and enterprise markets.
- Company: Join Kerv, a rapidly growing tech company focused on customer-first cloud solutions.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive team culture.
- Why this job: Make a real impact in transforming customer experiences with cutting-edge technology.
- Qualifications: Proven sales experience in complex SaaS or cloud solutions, especially CCaaS.
- Other info: Be part of a diverse team that values collaboration and employee experience.
The predicted salary is between 43200 - 72000 £ per year.
Please note: this is a hybrid working role which will require attending an office in Richmond (TW9), occasional client visits, and home working.
About Us
At Kerv, we leverage the power of technology to help our customers stay ahead. We do this through our brilliant people who focus relentlessly on the customer and their needs, delivering world-class cloud solutions, AI, and digital transformation. One of our practices is Kerv Experience, who are experts in customer experience and deliver this through our Elite Partner status with Genesys. If you join us, you will be part of a company that is growing quickly in areas that are a focus for every business across the globe. We are proud of the customer-first approach we take and our continued ability to deliver tangible business impacts for our customers through the deployment of innovative AI-powered CX technologies.
About The Role
We are looking for an experienced sales professional, with a demonstrable success record within a similar technical solution sales role selling CCaaS, CX, or AI-led solutions to the mid and enterprise market. The Senior Business Development Manager is responsible for identifying, developing, and closing new logo opportunities for AI-driven Contact Centre as a Service (CCaaS) platforms, with a primary focus on solutions such as Genesys Cloud. You will engage with mid-market and enterprise organisations to help them modernise customer engagement using cloud, AI, and data-driven contact centre technologies. This role requires strong consultative selling skills, experience navigating complex buying groups, and the ability to articulate the value of AI-enabled customer experience transformation.
You Part to Play
- New Business Development
- Identify, prospect, and qualify new sales opportunities within target industries and accounts.
- Build and maintain a healthy pipeline of new logo opportunities aligned to sales targets.
- Create and execute account penetration strategies for mid-market and enterprise customers.
- Consultative Sales & Solution Selling
- Position AI-driven CCaaS solutions (e.g. Genesys Cloud) addressing customer business outcomes such as CX improvement, cost optimisation, workforce efficiency, and digital transformation.
- Run discovery sessions to understand customer challenges and present tailored solutions in collaboration with Kerv pre-sales, solution architects, and product teams.
- Deal Management
- Own the end-to-end sales cycle from initial engagement through to contract close.
- Develop compelling business cases, proposals, and ROI justifications including clear business outcomes for customers.
- Negotiate commercial terms and manage governance, procurement, and legal processes alongside Kerv teams.
- Stakeholder Engagement
- Build trusted relationships with senior stakeholders within prospects and customers.
- Collaborate closely with Kerv marketing, pre-sales, professional services, and product teams to best position Kerv.
- Market & Product Awareness
- Maintain strong knowledge of the CCaaS market, competitors, and emerging AI trends.
- Demonstrate thought leadership around cloud migration, AI automation, and customer experience strategy.
- Sales Targets
- Consistently achieve and exceed revenue and maintain targets.
Essential
- Proven experience in new business sales within enterprise or mid-market technology.
- Strong background selling complex SaaS or cloud solutions.
- Experience selling CCaaS, UCaaS, CRM, CX, or AI-led platforms.
- Track record of consistently achieving or exceeding new business sales targets.
- Excellent discovery, presentation, and negotiation skills.
- Ability to communicate complex technical and AI concepts in clear business language.
- Ability to articulate complex solutions and deliver compelling business cases to senior stakeholders.
Desirable
- Experience selling Genesys Cloud or a competitive CCaaS product.
You will live the Kerv values…
- Think Customer First
- Team is everything
- Spread good vibes
- Build future
- Do the right thing
At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included, and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality, and belonging, through collaboration and creating exceptional solutions together.
Senior Business Development Manager - CCaaS employer: Kerv
Contact Detail:
Kerv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Development Manager - CCaaS
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Senior Business Development Manager role.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience with CCaaS and AI solutions. Share specific examples of how you've helped businesses improve their customer experience.
✨Tip Number 3
Prepare for those interviews! Research Kerv and understand their values and offerings. Be ready to discuss how your skills align with their mission of delivering innovative cloud solutions and enhancing customer engagement.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're genuinely interested in joining our team and helps us keep track of all the amazing talent out there.
We think you need these skills to ace Senior Business Development Manager - CCaaS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Business Development Manager. Highlight your experience in CCaaS, CX, and AI-led solutions, and don’t forget to showcase your success in new business sales!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer experience and how your skills align with our mission at Kerv. Be sure to mention specific achievements that demonstrate your consultative selling skills.
Showcase Your Knowledge: We love candidates who are up-to-date with the latest trends in CCaaS and AI. In your application, drop in some insights or examples of how you've navigated complex buying groups or articulated value in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Kerv
✨Know Your Stuff
Make sure you have a solid understanding of CCaaS, CX, and AI-led solutions. Familiarise yourself with Genesys Cloud and its features, as well as the latest trends in customer experience technology. This will help you articulate how these solutions can benefit potential clients.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales successes, especially in new business development. Be ready to share specific examples of how you've identified opportunities, built relationships, and closed deals in similar roles. Highlight your consultative selling approach and how it aligns with Kerv's customer-first philosophy.
✨Engage with the Interviewers
During the interview, ask insightful questions about Kerv's approach to customer engagement and their vision for the future of CCaaS. This shows your genuine interest in the company and helps you understand how you can contribute to their goals.
✨Demonstrate Team Spirit
Kerv values teamwork, so be prepared to discuss how you've collaborated with others in past roles. Share examples of how you've worked with marketing, pre-sales, or product teams to deliver successful outcomes. Emphasising your ability to work well with others will resonate with their company culture.
