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For Companies At a Glance
- Tasks: Lead exciting projects, engage with customers, and ensure successful delivery of cloud solutions.
- Company: Join Kerv Group, a fast-growing tech company focused on customer-first solutions.
- Benefits: Remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with opportunities for national and international travel.
- Why this job: Be part of a transformative team making a real impact in the digital era.
- Qualifications: Strong communication skills and experience in project management methodologies required.
The predicted salary is between 50000 - 60000 £ per year.
Please note: Occasional Office Visits into Richmond office (TW9)
About Us
Launched in July 2020, the Kerv Group is a next-generation ‘customer-first, cloud-first’ provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period of transformation and growth following the acquisition of seven highly successful organisations, we are now over 900 employees.
About the role
As a result of growth in the business, we need a Project Manager to join our team. The role is customer-facing, and will involve:
- Understanding and documenting customer requirements
- Estimating and validating the effort required to deliver projects
- Agreeing the Ways of Working with customers
- Running regular Governance meetings
- Ensuring clear and accurate project reporting
- Delivering projects defined by the agreed Statement of Work and in line with the approved project plan
This role is remote, but we actively encourage and welcome regular visits to the office.
Your Part to play
Project / Delivery Managers are primarily tasked with onboarding new customers by managing the configuration of Genesys Cloud to meet the customer’s stated requirements. Our installations range in size and complexity, including many household names. Our customers are predominantly based in the UK, and there is a growing number of international clients therefore a degree of national and occasional international travel may be necessary.
You will:
- Ensure effective handover to project delivery from the sales team, ensuring key documentation has been completed, including an accurate order, a comprehensive Statement of Work and any customer constraints in terms of resource or timescales
- Coordinate customer engagement via kick-off and discovery meetings
- Lead the workshops to identify, detail and document customer requirements
- Build a project plan based on user requirements and services to be procured/delivered
- Work with the client and coordinate internal teams to schedule work and ensure that projects remain on track
- Run regular project governance meetings and work with clients and key stakeholders to keep them up to date with project progress
- Managing change to prevent undocumented scope creep
- Maintain RAID logs and ensure that any critical risks or issues are escalated to relevant managers in a timely manner
- Plan and lead the go-live activity
- Coordinate the handover of projects to support once delivered
- Contribute to the continuous improvement of Kerv’s customer engagement and project delivery practices
- Understand the invoicing requirements of projects under management and update delivery status and ensure project delivery dates are accurately forecasted and maintained within the Order Management system
- Maintain accurate and up to date forecasts of project budgets and resource allocation within the company Resource Management platform.
All about You
You must:
- Have excellent communication skills
- Have knowledge and experience of CCaaS applications, preferably Genesys Cloud
- Prepare clear documentation to team standards
- Have experience of Prince II and AGILE project management methodologies, preferably certified
- Strong interpersonal skills needed to manage the customer and partner organisations
- Have delivered more than 3 successful projects
You should ideally also:
- Experience of deploying IT or communication systems into contact centre environments
- Exposure to VoIP systems and/or services
- Experience of Order Management and Resource Management Systems eg. RUNN, ServiceNow
- Experience of the Atlassian suite of services, eg. JIRA
- Experience of working with Central Government projects and be cleared to SC
You will live the Kerv values …
- Do the Right Thing
- Build Future
- Think Customer First
- Team is Everything
- Spread Good Vibes
Location: United Kingdom
Project Manager - CCaaS in Richmond employer: Kerv
Contact Detail:
Kerv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager - CCaaS in Richmond
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Project Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to project management and CCaaS. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your experience! Bring along examples of successful projects you've managed, especially those involving Genesys Cloud or similar systems. We want to see how you’ve made an impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Project Manager - CCaaS in Richmond
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Project Manager role. Highlight your experience with CCaaS applications and project management methodologies like Prince II and AGILE. We want to see how your skills align with our customer-first approach!
Showcase Your Communication Skills: Since this role is customer-facing, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and provide examples of how you've effectively engaged with clients in the past. We love a good story!
Highlight Relevant Experience: Don’t forget to mention any successful projects you’ve delivered, especially those involving Genesys Cloud or similar systems. We’re looking for someone who can hit the ground running, so make sure we know about your achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Kerv!
How to prepare for a job interview at Kerv
✨Know Your Stuff
Make sure you understand the ins and outs of CCaaS applications, especially Genesys Cloud. Brush up on your project management methodologies like Prince II and AGILE, as these will likely come up in conversation.
✨Showcase Your Communication Skills
Since this role is customer-facing, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with clients and managed their expectations in past projects.
✨Prepare for Scenario Questions
Expect to be asked about specific situations you've faced in previous projects. Think of times when you had to manage scope creep or coordinate with multiple stakeholders, and be ready to discuss how you handled those challenges.
✨Demonstrate Your Team Spirit
Kerv values teamwork, so be prepared to talk about how you've collaborated with others in your previous roles. Share examples that highlight your ability to work well within a team and contribute to a positive working environment.