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For Companies At a Glance
- Tasks: Lead exciting projects, manage customer requirements, and ensure successful delivery.
- Company: Join Kerv Group, a dynamic cloud-first provider transforming customer experiences.
- Benefits: Remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Opportunity for national and occasional international travel, with a focus on teamwork and innovation.
- Why this job: Be part of a fast-growing team making a real impact in the digital era.
- Qualifications: Experience in project management, excellent communication skills, and knowledge of CCaaS applications.
The predicted salary is between 50000 - 60000 £ per year.
Please note: Occasional Office Visits into Richmond office (TW9)
About Us
Launched in July 2020, the Kerv Group is a next-generation 'customer-first, cloud-first' provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period of transformation and growth following the acquisition of seven highly successful organisations, we are now over 900 employees.
About the role
As a result of growth in the business, we need a Project Manager to join our team. The role is customer-facing, and will involve:
- Understanding and documenting customer requirements
- Estimating and validating the effort required to deliver projects
- Agreeing the Ways of Working with customers
- Running regular Governance meetings
- Ensuring clear and accurate project reporting
- Delivering projects defined by the agreed Statement of Work and in line with the approved project plan
This role is remote, but we actively encourage and welcome regular visits to the office.
Your Part to play
Project / Delivery Managers are primarily tasked with onboarding new customers by managing the configuration of Genesys Cloud to meet the customer's stated requirements. Our installations range in size and complexity, including many household names. Our customers are predominantly based in the UK, and there is a growing number of international clients therefore a degree of national and occasional international travel may be necessary.
You will:
- Ensure effective handover to project delivery from the sales team, ensuring key documentation has been completed, including an accurate order, a comprehensive Statement of Work and any customer constraints in terms of resource or timescales
- Coordinate customer engagement via kick-off and discovery meetings
- Lead the workshops to identify, detail and document customer requirements
- Build a project plan based on user requirements and services to be procured/delivered
- Work with the client and coordinate internal teams to schedule work and ensure that projects remain on track
- Run regular project governance meetings and work with clients and key stakeholders to keep them up to date with project progress
- Manage change to prevent undocumented scope creep
- Maintain RAID logs and ensure that any critical risks or issues are escalated to relevant managers in a timely manner
- Plan and lead the go-live activity
- Coordinate the handover of projects to support once delivered
- Contribute to the continuous improvement of Kerv's customer engagement and project delivery practices
- Understand the invoicing requirements of projects under management and update delivery status and ensure project delivery dates are accurately forecasted and maintained within the Order Management system
- Maintain accurate and up to date forecasts of project budgets and resource allocation within the company Resource Management platform.
All about You
You must:
- Have excellent communication skills
- Have knowledge and experience of CCaaS applications, preferably Genesys Cloud
- Prepare clear documentation to team standards
- Have experience of Prince II and AGILE project management methodologies, preferably certified
- Strong interpersonal skills needed to manage the customer and partner organisations
- Have delivered more than 3 successful projects
You should ideally also:
- Experience of deploying IT or communication systems into contact centre environments
- Exposure to VoIP systems and/or services
- Experience of Order Management and Resource Management Systems eg. RUNN, ServiceNow
- Experience of the Atlassian suite of services, eg. JIRA
- Experience of working with Central Government projects and be cleared to SC
You will live the Kerv values ...
- Do the Right Thing
- Build Future
- Think Customer First
- Team is Everything
- Spread Good Vibes
Location: United Kingdom
Project Manager - CCaaS employer: Kerv
Contact Detail:
Kerv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager - CCaaS
✨Tip Number 1
Get to know the company inside out! Research Kerv Group's values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common project management scenarios. Think about how you'd handle customer requirements or manage scope creep. Being ready with real examples will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Kerv team.
We think you need these skills to ace Project Manager - CCaaS
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Project Manager role. Highlight your experience with CCaaS applications and project management methodologies like Prince II and AGILE. We want to see how your skills align with our customer-first approach!
Showcase Your Communication Skills: Since this role is customer-facing, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to mention any relevant experiences where you’ve successfully managed client relationships.
Be Specific About Your Experience: When detailing your past projects, be specific about your role and the outcomes. Mention the number of successful projects you've delivered and any experience with Genesys Cloud or similar systems. We love seeing quantifiable achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Kerv
✨Know Your CCaaS Inside Out
Make sure you brush up on your knowledge of CCaaS applications, especially Genesys Cloud. Be ready to discuss how you've used these tools in past projects and how they can benefit the company’s customers.
✨Master the Art of Communication
Since this role is customer-facing, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with clients and managed their expectations during project delivery.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience with Prince II and AGILE methodologies. Have specific examples ready that demonstrate how you've successfully delivered projects, managed scope creep, and maintained project budgets.
✨Engage with the Company Culture
Familiarise yourself with Kerv's values: Do the Right Thing, Build Future, Think Customer First, Team is Everything, and Spread Good Vibes. Think of ways you can embody these values in your work and share them during the interview.