At a Glance
- Tasks: Support and troubleshoot network security incidents while leading change implementations.
- Company: Join Kerv Connect Cloud, a leader in digital transformation solutions.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Flexible shifts and out-of-hours on-call rota for dynamic work experience.
- Why this job: Make a real impact in a high-performing team with cutting-edge technologies.
- Qualifications: 4-5 years in network & security support with strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Please note: This is a hybrid working role which will require attending an office based in Northallerton (DL6 postcode) 2-3 times a week.
About Kerv Connect Cloud
Kerv Connect ed Cloud is the networking, security and Azure Cloud practice of the Kerv Group. We support digital transformation initiatives with secure, automated and simple to manage solutions for the data centre, branch office and cloud. We provide our customers with the answers to real-world business challenges through the effective and considered deployment of technology and its supporting processes. Our services and solutions portfolio focuses on network and security technologies, transforming the data centre and branch architecture to better support the demands of digital transformation.
All About You
We’re looking for an experienced Network & Security Support Engineer to join our Network Support Team. This role requires at least 4–5 years’ experience supporting complex customer environments with technologies such as SD-WAN, Firewalls, Routing (OSPF/BGP), and ISP management. You’ll be part of a high-performing team, providing advanced triage, incident response, and change implementation, while acting as an escalation point for junior engineers. The role is hybrid, with time split between home working, our Richmond and occasional presence at our London HQ office.
Your part to play:
- Provide advanced support for network and security incidents & service requests
- Lead implementation of change requests and project tasks
- Act as an escalation point for Level-1/2 engineers, providing guidance and mentorship
- Troubleshoot complex networking/security issues across customer environments
- Manage ISP circuits and liaise with providers as needed
- Maintain high-quality documentation and ensure knowledge sharing within the team
- Participate in the out-of-hours on-call rota and flexible shift coverage
Required Expertise:
- 4–5 years’ experience in a network & security support role
- Security technologies (firewall policies, IPS/IDS, web filtering, secure web gateways)
- Switching (Layer 2/3)
- Monitoring tools (SNMP, API-based platforms)
- Technical Skills: VeloCloud, SilverPeak, Fortinet, Zscaler, Infoblox (training provided for gaps)
What You Bring:
- Strong technical problem-solving and troubleshooting skills
- Ability to create and maintain high-quality documentation
- Excellent communication and customer service skills
- Time management and task prioritisation in fast-paced environments
- Professional, proactive, and collaborative approach
Location: United Kingdom
Job Type: Full Time
Application Closing Date: 31st August 2026
Network Security Support Engineer employer: Kerv
Kerv Connect Cloud is an exceptional employer, offering a dynamic hybrid working environment that fosters collaboration and innovation. With a strong focus on employee growth, we provide extensive training opportunities and mentorship within a high-performing team, ensuring that our engineers are well-equipped to tackle complex challenges in network security. Located in Northallerton, our supportive work culture prioritises work-life balance while empowering employees to contribute meaningfully to digital transformation initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Network Security Support Engineer
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Kerv, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Kerv
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Kerv. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Network Security Support Engineer
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Kerv insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Kerv that you’re committed to staying ahead in the game.
How to prepare for a job interview at Kerv
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Kerv to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Kerv.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
