At a Glance
- Tasks: Support and troubleshoot network security incidents while leading change implementations.
- Company: Join Kerv Connect Cloud, a leader in digital transformation solutions.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Flexible shifts and out-of-hours on-call rota for dynamic work experience.
- Why this job: Make a real impact in a high-performing team with cutting-edge technologies.
- Qualifications: 4-5 years in network & security support with strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Please note: This is a hybrid working role which will require attending an office based in Northallerton (DL6 postcode) 2-3 times a week.
About Kerv Connect Cloud
Kerv Connect ed Cloud is the networking, security and Azure Cloud practice of the Kerv Group. We support digital transformation initiatives with secure, automated and simple to manage solutions for the data centre, branch office and cloud. We provide our customers with the answers to real-world business challenges through the effective and considered deployment of technology and its supporting processes. Our services and solutions portfolio focuses on network and security technologies, transforming the data centre and branch architecture to better support the demands of digital transformation.
All About You
We’re looking for an experienced Network & Security Support Engineer to join our Network Support Team. This role requires at least 4–5 years’ experience supporting complex customer environments with technologies such as SD-WAN, Firewalls, Routing (OSPF/BGP), and ISP management. You’ll be part of a high-performing team, providing advanced triage, incident response, and change implementation, while acting as an escalation point for junior engineers. The role is hybrid, with time split between home working, our Richmond and occasional presence at our London HQ office.
Your part to play:
- Provide advanced support for network and security incidents & service requests
- Lead implementation of change requests and project tasks
- Act as an escalation point for Level-1/2 engineers, providing guidance and mentorship
- Troubleshoot complex networking/security issues across customer environments
- Manage ISP circuits and liaise with providers as needed
- Maintain high-quality documentation and ensure knowledge sharing within the team
- Participate in the out-of-hours on-call rota and flexible shift coverage
Required Expertise:
- 4–5 years’ experience in a network & security support role
- Security technologies (firewall policies, IPS/IDS, web filtering, secure web gateways)
- Switching (Layer 2/3)
- Monitoring tools (SNMP, API-based platforms)
- Technical Skills: VeloCloud, SilverPeak, Fortinet, Zscaler, Infoblox (training provided for gaps)
What You Bring:
- Strong technical problem-solving and troubleshooting skills
- Ability to create and maintain high-quality documentation
- Excellent communication and customer service skills
- Time management and task prioritisation in fast-paced environments
- Professional, proactive, and collaborative approach
Location: United Kingdom
Job Type: Full Time
Application Closing Date: 31st August 2026
Network Security Support Engineer employer: Kerv
Kerv is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for experienced professionals in the tech industry. With a strong focus on employee growth, Kerv offers numerous opportunities for career advancement and skill development, particularly in the dynamic fields of cloud and security solutions. Located in the United Kingdom, employees benefit from a vibrant tech community and the chance to work with cutting-edge technologies while being part of a supportive team that values their contributions.
