Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver high-quality Workforce Management solutions and provide expert customer consulting.
- Company: Leading cloud solutions provider in the UK with a focus on innovation.
- Benefits: Full-time role with growth opportunities in a collaborative environment.
- Why this job: Join a dynamic team and make a real impact on customer success.
- Qualifications: Experience with Genesys Cloud and strong problem-solving skills.
- Other info: Ideal for those passionate about exceptional customer outcomes.
The predicted salary is between 36000 - 60000 £ per year.
A leading cloud solutions provider in the UK is seeking a Professional Services Engineer with strong expertise in Workforce Management (WFM). The role focuses on delivering high-quality WFM implementations, technical configuration, and customer consulting.
Ideal candidates will have:
- Hands-on experience with Genesys Cloud
- Strong problem-solving skills
- A consultative mindset
This is a full-time position with opportunities for growth, offered in a collaborative and innovative environment, ideally suited for individuals committed to achieving exceptional customer outcomes.
WFM & CX Solutions Engineer (Genesys Cloud) in London employer: Kerv
Contact Detail:
Kerv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land WFM & CX Solutions Engineer (Genesys Cloud) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work with Genesys Cloud. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your WFM implementations and technical configurations. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Get ready for those tricky interview questions by doing mock interviews with friends or using online resources. Focus on problem-solving scenarios that highlight your consultative mindset.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of landing that dream role with us.
We think you need these skills to ace WFM & CX Solutions Engineer (Genesys Cloud) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Workforce Management and Genesys Cloud. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about WFM and how your consultative mindset can help us deliver exceptional customer outcomes. Keep it engaging and personal.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with innovative solutions, so let us know how you’ve done this!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Kerv
✨Know Your Genesys Cloud Inside Out
Make sure you brush up on your knowledge of Genesys Cloud. Familiarise yourself with its features, functionalities, and any recent updates. Being able to discuss specific use cases or configurations will show that you're not just familiar but truly experienced.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've tackled complex WFM challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and how you approach problem-solving in a consultative manner.
✨Understand the Customer's Perspective
Since the role focuses on delivering exceptional customer outcomes, think about how you can align your skills with the needs of the customers. Be ready to discuss how you would approach customer consulting and what strategies you would employ to ensure their success.
✨Emphasise Collaboration and Innovation
This position is in a collaborative environment, so be prepared to talk about your experience working in teams. Share examples of how you've contributed to innovative solutions in previous roles, highlighting your ability to work well with others to achieve common goals.
