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- Tasks: Drive customer success with tailored solutions and engaging product demos using Genesys Cloud CX.
- Company: Join Kerv, a forward-thinking company focused on customer-driven solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on customer success and compelling propositions.
- Why this job: Make a real impact by helping clients succeed with innovative technology solutions.
- Qualifications: 5+ years of experience, strong communication skills, and a proactive mindset required.
The predicted salary is between 60000 - 80000 £ per year.
Kerv seeks a Senior Solution Consultant to drive customer success using the Genesys Cloud CX platform. This hybrid role involves understanding client needs, creating tailored solutions, and delivering engaging product demonstrations.
You must possess 5+ years of relevant experience, strong communication and technical skills, and a proactive mindset.
As part of the role, you will also lead bid writing efforts, ensuring that Kerv's propositions are compelling and aligned with customer objectives. The position promotes collaboration across various practices and requires a focus on customer-driven solutions.
Senior CX Solutions Consultant - Hybrid (Richmond Weekly) in London employer: Kerv
Contact Detail:
Kerv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CX Solutions Consultant - Hybrid (Richmond Weekly) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Kerv and the Genesys Cloud CX platform inside out. Tailor your responses to show how your experience aligns with their needs, especially around customer-driven solutions.
✨Tip Number 3
Showcase your skills through mock presentations. Since you'll be delivering product demonstrations, practice makes perfect! Get feedback from friends or colleagues to refine your delivery.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Kerv.
We think you need these skills to ace Senior CX Solutions Consultant - Hybrid (Richmond Weekly) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with customer success and the Genesys Cloud CX platform. We want to see how your skills align with what Kerv is looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior CX Solutions Consultant role. We love seeing enthusiasm and a clear understanding of client needs, so let your personality come through.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Kerv
✨Know Your Genesys Cloud CX Inside Out
Make sure you’re well-versed in the Genesys Cloud CX platform. Familiarise yourself with its features and benefits, as well as how it can solve specific client problems. This will not only show your technical skills but also your commitment to customer success.
✨Tailor Your Solutions
Prepare to discuss how you would create tailored solutions for potential clients. Think of examples from your past experience where you successfully identified client needs and delivered customised solutions. This will demonstrate your proactive mindset and problem-solving abilities.
✨Engage with Compelling Demonstrations
Practice delivering engaging product demonstrations. Use storytelling techniques to illustrate how the Genesys Cloud CX platform can transform a client's operations. This will help you connect with the interviewers and showcase your communication skills.
✨Collaborate and Communicate
Highlight your experience in collaboration across different teams. Be ready to discuss how you’ve worked with various practices to drive customer-driven solutions. This will show that you understand the importance of teamwork in achieving customer success.