At a Glance
- Tasks: Drive new business growth and generate qualified leads in a dynamic environment.
- Company: Join Kerv, a leading AI provider focused on customer engagement.
- Benefits: Competitive salary, mentorship opportunities, and a vibrant team culture.
- Other info: Be part of a diverse team that values collaboration and innovation.
- Why this job: Make an impact in the fast-paced world of customer experience and AI.
- Qualifications: 3-5 years of BDR/SDR experience with strong communication skills.
About Us
Launched in July 2020, Kerv is a next-generation ‘customer-first, cloud-first’ AI provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period of transformation and growth following the merger with a number of highly successful organisations. One of those organisations is Kerv Experience who live and breathe customer engagement. Every day, we create and implement award-winning, omnichannel cloud-based AI solutions to help our customers deliver industry-leading customer experience.
At Kerv Experience we know that implementing a new CX platform is a big deal - that comes with big challenges. That’s why our expert team is flexible. We’re ready to help our customers every step of the way with a fully responsive, risk-free approach, that’s built around them. We help our customers leverage the power of Genesys Cloud alongside our own technology, such as CXTranslate. We are a Genesys Gold partner and have been the EMEA Genesys Cloud Partner of the Year for a number of years.
About the Role
Reporting to Kerv’s Head of Marketing, we are looking for a Senior Business Development Representative, with a demonstrable understanding of driving new business growth and generating qualified pipeline. You will play a key role in driving new business growth across the contact centre and CX practice for Kerv. You will focus on generating leads, building pipeline, engaging senior stakeholders, mentoring junior members of the team and partnering closely with Marketing & Sales to execute targeted account strategies.
You will be supported by one of the most recognised and respected brands in the Customer Experience market. Genesys has been a market leader for more than a decade, powering customer engagement for some of the world's largest organisations and continuing to lead innovation across AI, automation and customer experience transformation. Kerv has a track record of generating high-quality demand through a mature marketing and lead generation function. The team delivers a comprehensive programme of virtual and in-person events, thought leadership, customer success stories, digital campaigns, and industry-focused content that consistently generates market interest and creates opportunities for the sales team.
This role provides the platform, support, and market credibility needed to build meaningful relationships and create significant pipeline opportunities.
Your part to Play
- Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns
- Identify, research, and engage key decision-makers within enterprise and mid-market organisations
- Working closely with the sales team to execute account-based strategies and support with strategic account development
- Finding creative ways to open doors into new prospective accounts
- Working closely with Marketing to follow up on campaign and event activity
- Lead Qualification: Conduct thorough discovery calls to qualify prospects using established frameworks (BANT, MEDDIC, etc.)
- Qualify inbound, outbound and marketing-generated leads, to pass onto the sales team
- Team Mentorship: coach junior BDRs on prospecting techniques, objection handling, and best practices
- Clearly articulate the value of Genesys Cloud and Kerv’s CX solutions aligned to prospect challenges
- Consistently generate qualified pipeline aligned with regional revenue goals
- Maintain accurate activity lead tracking in Dynamics 365
- Meet and exceed KPIs related to meetings/demo’s booked, pipeline creation, and conversion rates
- Event Support: Represent the company at trade shows, conferences, and networking events to generate leads and build relationships
All about You
We are looking for a BDR with the following skills and attributes:
- Essential 3-5 years of successful BDR/SDR experience with consistent quota achievement
- Proven track record of generating qualified pipeline within Enterprise accounts
- Strong communication skills with ability to engage C-level executives
- Demonstrated ability to mentor and train junior team members
- Experience in B2B SaaS or technology sales environment (preferred Genesys / CCaaS experience)
You will live the Kerv values…
- Think Customer First
- Team is everything
- Spread good vibes
- Build future
- Do the right thing
At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.
Senior Business Development Representative in London employer: Kerv
Kerv is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for experienced professionals in the tech industry. With a strong focus on employee growth, Kerv offers numerous opportunities for career advancement and skill development, particularly in the dynamic fields of cloud and security solutions. Located in the United Kingdom, employees benefit from a vibrant tech community and the chance to work with cutting-edge technologies while being part of a supportive team that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Development Representative in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Senior Business Development Representative at Kerv, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Kerv. Tailor your message to explain why you’re drawn to them and how you can contribute as a Senior Business Development Representative. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Senior Business Development Representative in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Kerv:When writing your cover letter, make sure to tailor your message specifically for Kerv. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Kerv
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Kerv that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Kerv that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Kerv’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
