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For Companies At a Glance
- Tasks: Drive new business by selling AI-driven CCaaS solutions to mid and enterprise markets.
- Company: Join Kerv, a rapidly growing tech company focused on customer experience and innovation.
- Benefits: Hybrid working, competitive salary, and a culture that values diversity and collaboration.
- Why this job: Make a real impact in transforming customer engagement with cutting-edge technology.
- Qualifications: Proven sales experience in complex SaaS or cloud solutions, especially CCaaS.
- Other info: Be part of a team that prioritises employee experience and values teamwork.
The predicted salary is between 43200 - 72000 £ per year.
Please note: this is a hybrid working role which will require attending an office in Richmond (TW9), occasional client visits, and home working.
About Us
At Kerv, we leverage the power of technology to help our customers stay ahead. We do this through our brilliant people who focus relentlessly on the customer and their needs, delivering world-class cloud solutions, AI, and digital transformation. One of our practices is Kerv Experience, who are experts in customer experience and deliver this through our Elite Partner status with Genesys. If you join us, you will be part of a company that is growing quickly in areas that are a focus for every business across the globe. We are proud of the customer-first approach we take and our continued ability to deliver tangible business impacts for our customers through the deployment of innovative AI-powered CX technologies.
About The Role
We are looking for an experienced sales professional, with a demonstrable success record within a similar technical solution sales role selling CCaaS, CX, or AI-led solutions to the mid and enterprise market. The Senior Business Development Manager is responsible for identifying, developing, and closing new logo opportunities for AI-driven Contact Centre as a Service (CCaaS) platforms, with a primary focus on solutions such as Genesys Cloud. You will engage with mid-market and enterprise organisations to help them modernise customer engagement using cloud, AI, and data-driven contact centre technologies. This role requires strong consultative selling skills, experience navigating complex buying groups, and the ability to articulate the value of AI-enabled customer experience transformation.
You Part to Play
- New Business Development
- Identify, prospect, and qualify new sales opportunities within target industries and accounts.
- Build and maintain a healthy pipeline of new logo opportunities aligned to sales targets.
- Create and execute account penetration strategies for mid-market and enterprise customers.
- Consultative Sales & Solution Selling
- Position AI-driven CCaaS solutions (e.g. Genesys Cloud) addressing customer business outcomes such as CX improvement, cost optimisation, workforce efficiency, and digital transformation.
- Run discovery sessions to understand customer challenges and present tailored solutions in collaboration with Kerv pre-sales, solution architects, and product teams.
- Deal Management
- Own the end-to-end sales cycle from initial engagement through to contract close.
- Develop compelling business cases, proposals, and ROI justifications including clear business outcomes for customers.
- Negotiate commercial terms and manage governance, procurement, and legal processes alongside Kerv teams.
- Stakeholder Engagement
- Build trusted relationships with senior stakeholders within prospects and customers.
- Collaborate closely with Kerv marketing, pre-sales, professional services, and product teams to best position Kerv.
- Market & Product Awareness
- Maintain strong knowledge of the CCaaS market, competitors, and emerging AI trends.
- Demonstrate thought leadership around cloud migration, AI automation, and customer experience strategy.
- Sales Targets
- Consistently achieve and exceed revenue and maintain targets.
Essential
- Proven experience in new business sales within enterprise or mid-market technology.
- Strong background selling complex SaaS or cloud solutions.
- Experience selling CCaaS, UCaaS, CRM, CX, or AI-led platforms.
- Track record of consistently achieving or exceeding new business sales targets.
- Excellent discovery, presentation, and negotiation skills.
- Ability to communicate complex technical and AI concepts in clear business language.
- Ability to articulate complex solutions and deliver compelling business cases to senior stakeholders.
Desirable
- Experience selling Genesys Cloud or a competitive CCaaS product.
You will live the Kerv values...
- Think Customer First
- Team is everything
- Spread good vibes
- Build future
- Do the right thing
At Kerv, we're building something special and we're building it to last. We want everybody to feel valued, included, and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality, and belonging, through collaboration and creating exceptional solutions together.
Senior Business Development Manager - CCaaS in London employer: Kerv
Contact Detail:
Kerv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Development Manager - CCaaS in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Senior Business Development Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience with CCaaS and AI solutions. Share specific examples of how you've helped businesses improve their customer experience.
✨Tip Number 3
Don’t just apply – follow up! After submitting your application through our website, drop a quick email to the hiring manager expressing your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for those interviews! Research Kerv and its products, especially Genesys Cloud. Be ready to discuss how you can help modernise customer engagement using cloud and AI technologies. Confidence is key!
We think you need these skills to ace Senior Business Development Manager - CCaaS in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Business Development Manager. Highlight your experience in CCaaS, CX, and AI-led solutions, and don’t forget to showcase your consultative selling skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer experience and how your background aligns with our mission at Kerv. Be specific about your achievements in sales.
Showcase Your Knowledge: Demonstrate your understanding of the CCaaS market and emerging AI trends in your application. We love candidates who can articulate complex concepts in simple terms, so don’t hold back on your insights!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Kerv!
How to prepare for a job interview at Kerv
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of CCaaS, CX, and AI-led solutions. Familiarise yourself with Kerv's offerings, especially Genesys Cloud, so you can speak confidently about how these technologies can transform customer engagement.
✨Showcase Your Sales Skills
Prepare to discuss your previous successes in new business sales, particularly in the mid-market and enterprise sectors. Have specific examples ready that highlight your consultative selling skills and how you've navigated complex buying groups to close deals.
✨Engage with Questions
During the interview, don’t just wait for questions to be asked. Show your interest by asking insightful questions about Kerv’s approach to customer experience and how they leverage AI in their solutions. This demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
✨Build Rapport
Remember, interviews are as much about personality as they are about skills. Be personable and build rapport with your interviewers. Share your passion for technology and customer experience, and align it with Kerv's values of putting the customer first and teamwork.
