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- Tasks: Implement Genesys Cloud solutions and help customers optimise their CCaaS investments.
- Company: Customer-centric cloud solutions provider based in Greater London.
- Benefits: Competitive salary, dynamic team environment, and opportunities for growth.
- Why this job: Join a team dedicated to delivering high-quality solutions and exceptional customer experiences.
- Qualifications: 1-2 years experience with cloud contact centres and strong problem-solving skills.
- Other info: Exciting opportunity to work in a fast-paced, innovative environment.
The predicted salary is between 28800 - 43200 £ per year.
A customer-centric cloud solutions provider based in Greater London is seeking a Junior Professional Services Engineer specializing in Workforce Management. The ideal candidate will be responsible for implementing Genesys Cloud solutions, assisting customers in maximizing their CCaaS investments, and providing technical configurations.
The role requires 1-2 years of experience with cloud contact centers and strong problem-solving skills. Join a dynamic team focused on delivering high-quality solutions and exceptional customer experience.
Junior Professional Services Engineer, WFM (Genesys Cloud) in London employer: Kerv
Contact Detail:
Kerv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Professional Services Engineer, WFM (Genesys Cloud) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working with Genesys Cloud. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show off your skills! If you've got experience with cloud contact centres, make sure to highlight specific projects or challenges you've tackled. We want to see how you’ve made an impact!
✨Tip Number 3
Prepare for the technical stuff! Brush up on your problem-solving skills and be ready to discuss how you’d approach common issues in Workforce Management. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our dynamic team!
We think you need these skills to ace Junior Professional Services Engineer, WFM (Genesys Cloud) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with cloud contact centres and any relevant technical skills. We want to see how your background aligns with the role of a Junior Professional Services Engineer.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer-centric solutions and your problem-solving abilities. Let us know why you’re excited about working with Genesys Cloud and how you can contribute to our team.
Showcase Relevant Experience: If you've worked on any projects related to Workforce Management or CCaaS, be sure to mention them! We love seeing practical examples of how you've tackled challenges in the past.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Kerv
✨Know Your Genesys Cloud Inside Out
Make sure you brush up on your knowledge of Genesys Cloud solutions. Understand the key features and benefits, especially in relation to Workforce Management. Being able to discuss how these solutions can enhance customer experience will show your passion and expertise.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've tackled technical challenges or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical thinking and ability to provide effective solutions.
✨Understand the Customer-Centric Approach
Since the role is heavily focused on customer experience, be ready to discuss how you would approach customer interactions. Think about how you can help clients maximise their CCaaS investments and be prepared to share any relevant experiences that highlight your customer service skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s culture, team dynamics, and future projects. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you. It’s a two-way street, after all!
