At a Glance
- Tasks: Triage support tickets and provide first-line assistance for network and security issues.
- Company: Join Kerv Connected Cloud, a leader in innovative network security solutions.
- Benefits: Enjoy competitive salary, private medical insurance, and 25 days annual leave.
- Other info: Embrace a supportive team culture focused on innovation and career growth.
- Why this job: Kickstart your career in tech with hands-on experience in networking and security.
- Qualifications: Basic networking knowledge and a passion for customer service are essential.
The predicted salary is between 29700 - 36300 £ per year.
Start: Immediately
Location: London HQ (Liverpool St.)
Hybrid Working: (2-3 days in the office)
Salary: Competitive + Overtime & Benefits
About Kerv Connected Cloud
You’ll be part of the Network Security/Service Desk Operations team at Kerv Connected Cloud. The Connected Cloud team brings together deep expertise in cloud, networking and managed services to help organisations modernise and run their infrastructure with confidence. From data centres to branch networks and cloud platforms, we design secure, automated environments that are built to scale. It’s all about creating resilient foundations that keep businesses connected, supported and ready for what’s next.
All About You
We’re looking for a Level-1 Triage Network & Security Engineer to join our Service Desk Operations Team. This is an excellent opportunity for someone early in their career to gain hands-on experience across a range of technologies including Routing, SD-WAN, Firewalls, and Internet connectivity. This is a hybrid role with 2 days in our London Office, occasional travel to Kerv sites may be required. We’re looking for someone who is customer-focused, professional, proactive, and self-motivated. As a Level-1 Engineer, you’ll be the first point of contact for incoming support tickets, triaging incidents and escalating to the relevant technical teams. You’ll work closely with colleagues, customers, and third-party providers to maintain service excellence.
Your Part to Play
- Triage incoming service tickets related to network and security infrastructure
- Provide first-line support for incidents and service requests
- Escalate issues to the appropriate technical teams according to SLAs
- Communicate professionally with customers and third-party Internet Service Providers
- Contribute to implementation plans for change requests
- Create and maintain accurate and high-quality technical documentation
- Work flexible shifts as required to meet customer needs
Desired Technical Knowledge
- Basic understanding of networking concepts (Routing, Switching, TCP/IP, DNS, DHCP)
- Exposure to SD-WAN technologies
- Familiarity with Firewall policies, IPS/IDS, Web Filtering
- Routing protocols such as OSPF, BGP, MPLS
- Layer 2/3 Switching
- DDI technologies (DNS/DHCP/IP Address Management)
- Monitoring tools using SNMP or API integrations
- ITSM/ticketing platforms (ServiceNow)
- Basic familiarity with vendors such as: HP Aruba / SilverPeak, Arista / VeloCloud, Juniper Mist, Fortinet, Infoblox, Cisco Meraki, LogicMonitor
Note: Vendor training will be provided to close any gaps.
Skills & Attributes
- Methodical and structured approach to troubleshooting
- Ability to write clear and concise technical documentation
- Excellent written and verbal communication skills
- Strong time management and task prioritisation
- Passion for delivering excellent customer service
- Willingness to learn and grow in a fast-paced environment
What We Offer
- Private medical insurance
- Pension scheme
- 25 days annual leave
- Training and development opportunities
- Employee Assistance Programme
- Sick Pay and life assurance
- Supportive team culture focused on innovation and career growth
You will live the Kerv values…
- Think Customer First
- Team is everything
- Spread good vibes
- Build future
- Do the right thing
At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.
Junior Network Security Support Engineer in London employer: Kerv
Kerv is an exceptional employer that prioritises the well-being and growth of its employees, fostering a collaborative and inclusive work culture. As a certified B Corp and Great Place To Work, Kerv offers meaningful opportunities for professional development while encouraging innovation and creativity in a supportive environment. Located in a vibrant area, employees benefit from a dynamic atmosphere that promotes both personal and professional fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Network Security Support Engineer in London
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Kerv, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Kerv
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Kerv. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Junior Network Security Support Engineer in London
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Kerv insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Kerv that you’re committed to staying ahead in the game.
How to prepare for a job interview at Kerv
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Kerv to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Kerv.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
