Head of Finance Operations in London

About the role: This role will be responsible for leading the Billing, Credit Control, and Accounts Payable teams for a fast-paced technology business. A successful candidate will ensure the accurate and timely issuance of invoices, effective collections, and efficient supplier payment processes, as well as working with our transformation team to design and implement global processes across all our practices. With several practice migrations currently underway, the successful candidate will bring experience in guiding teams through significant operational change and implementing the right strategies for success. The business has undergone considerable transformation, with multiple migrations and system overhauls across billing and finance operations. This role will be central to moving from manual, fragmented processes towards automated, scalable, and standardised operational finance workflows across Billing, Credit Control, and Accounts Payable. This role reports into the Group Financial Controller. It is a senior position within the team, and the successful candidate will be expected to act as a role model for direct reports and a key point of contact across the business.

Your part to play:

• Operational Finance Leadership

• Reviewing and assessing current end-to-end operational finance processes (Billing, Credit Control, Accounts Payable) to create a transformation roadmap that drives automation and replaces manual tasks.
• Working closely with the transformation team to implement process improvements, new systems, workflow automation, and global scalable processes.
• Leading and developing teams across Billing, Credit Control, and Accounts Payable.

• Billing & Credit Control Responsibilities

• Overseeing the end-to-end billing and cash collection cycle to ensure accuracy, timeliness, and compliance.
• Partnering with divisional account managers to ensure timely billing and efficient post-billing collections, managing all stakeholder expectations.
• Ensuring accurate and timely monthly billing, reducing cycle time to support faster month-end close.
• Managing cash collections and integrating this into short-term weekly cashflow forecasting.
• Developing policy, process, and knowledge-share documentation across billing and credit control.
• Managing WIP levels across the practices to ensure projects are billed timely.
• Acting as a key point of contact for audits relating to billing and credit control.
• Driving a culture of continuous improvement and adopting best-practice processes.
• Developing and implementing a vision for the Billing and Credit Control functions, with clear KPIs and regular performance tracking.

• Accounts Payable Responsibilities

• Managing the end-to-end Accounts Payable function, ensuring timely supplier invoice processing, accurate coding, and on-time payments.
• Overseeing supplier statement reconciliations, query resolutions, and the management of AP inboxes and workflows.
• Maintaining strong controls around supplier setup, approvals, and payment authorisation processes.
• Ensuring compliance with company policies, regulatory requirements, and audit standards across AP.
• Supporting working capital objectives by optimising payment cycles and maintaining strong supplier relationships.
• Working with buyers and operational teams to streamline purchasing, approval flows, and invoice-matching processes.
• Introducing and tracking KPIs for AP efficiency, accuracy, and service levels.
• Driving the automation of AP processes, including invoice capture, matching, approvals, and payments.
• Overseeing expense compliance via our expense management portals Pleo and Continia.

All About You

• ACCA/CIMA or equivalent qualification preferred.
• Telecoms billing experience preferred.
• Proven experience successfully managing multi-disciplinary operational finance teams (Billing, AP, Credit Control) through significant periods of change.
• A track record of developing, strengthening, and retaining high-performing teams.
• Demonstrated experience coaching teams and driving collaboration between Billing, Credit Control, and Accounts Payable.
• Strong background in system migrations and implementations, alongside a successful track record in automating previously manual processes.
• Excellent knowledge of collections, debt recovery strategies, and supplier payment best practice.
• Demonstrable history of reducing aged debt balances and optimising working capital.
• Previous treasury-related experience, including forecasting future billings, cash collection expectations, supplier outflows, and participating in weekly cashflow forecasting.

You will live the Kerv values...

• Think Customer First
• Team is everything
• Spread good vibes
• Build future
• Do the right thing

At Kerv, we're building something special and we're building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.